ICT) Helpdesk Technician

Adecco; Bristol; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading public services organization is seeking an ICT Helpdesk Technician to provide first-line support for education customers. In this role, you'll utilize remote support tools and deliver effective solutions to technical issues. Ideal candidates will have service desk experience, strong IT skills, and excellent interpersonal abilities. Join a vibrant team in Yate and enjoy a supportive work environment while developing your ICT skills.

Benefits

Stable hourly rate

Vibrant team environment

Opportunities for growth

Valuable ICT experience

Qualifications

• Experience in a service desk environment, preferably within the education sector.
• Familiarity with Connectwise Manage is desirable.
• Proven ability to prioritise workloads under pressure while maintaining high service standards.

Responsibilities

• Provide first-line remote support, assisting users with their ICT needs.
• Utilise remote support tools to diagnose and resolve issues efficiently.
• Accurately update service desk software, specifically using Connectwise Manage.

Skills

Service desk experience

IT and numeracy skills

Interpersonal and communication skills

Team player

Prioritisation under pressure

Tools

Connectwise Manage

Windows Operating Systems

M365 products

Job description

Join Our Team as an ICT Helpdesk Technician!

Are you a tech‑savvy problem solver with a knack for providing exceptional customer service? Do you thrive in a fast‑paced environment and relish the challenge of resolving technical issues? If so, we have the perfect opportunity for you! Our client, a leading public services organisation, is on the lookout for a dedicated ICT Helpdesk Technician to join their dynamic team in Yate.

Position Details

• Position: ICT Helpdesk Technician
• Hourly Rate: £16.62
• Contract Type: Temporary
• Working Pattern: Full Time
• Location: Badminton Road Council Offices, Yate

About the Role

As an ICT Helpdesk Technician, you'll be the frontline support for our education customers, delivering technical assistance through telephone support, remote troubleshooting, and site visits. You'll play a vital role in ensuring users receive timely and effective solutions to their technical issues, all while maintaining a seamless educational experience.

Key Responsibilities

• Provide first‑line remote support, following defined processes to assist users with their ICT needs.
• Utilise remote support tools to diagnose and resolve issues efficiently.
• Deliver service desk support in a busy environment, prioritising workloads to meet peak demands.
• Accurately update service desk software, specifically using Connectwise Manage.
• Showcase a strong understanding of Windows Operating Systems and M365 products, including education‑specific applications.
• Collaborate with team members to ensure effective service delivery and foster a positive work culture.
• Set up, adjust, and maintain technical equipment as required.

What We're Looking For

• Experience in a service desk environment, preferably within the education sector.
• Familiarity with Connectwise Manage is desirable.
• Strong IT and numeracy skills, with confidence in navigating software packages.
• Excellent interpersonal and communication skills to engage effectively with customers.
• A team player who contributes to collective goals and supports colleagues.
• Proven ability to prioritise workloads under pressure while maintaining high service standards.

Why Join Us?

• Be part of a supportive and vibrant team that values your contributions.
• Enjoy a stable hourly rate with potential for growth.
• Work in a stimulating environment that embraces change and innovation.
• Develop your skills and gain valuable experience in the ICT field.

Inclusive Recruitment

We believe in creating an inclusive and accessible recruitment process. We encourage candidates of all backgrounds and abilities to apply. If you require reasonable adjustments at any stage, please let us know, and we will be happy to support you. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

Application and Privacy

Ready to embark on this exciting journey? Apply today to become a key player in enhancing the educational experience through exceptional ICT support. Your next adventure awaits! By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information.