ICT Analyst - Invest NI - CST

VanRath; Belfast; Hybrid; GBP 41,000; Full time

Job summary

A leading public sector organisation in Northern Ireland is seeking an ICT Analyst to join their IT Customer Service team. The role involves providing exceptional support to users, managing IT issues, and enhancing team skills. Candidates should have experience with ICT technologies, including troubleshooting, desktop support, and active directory management. This position offers a hybrid working model, competitive salary, and the opportunity to work within a supportive team.

Benefits

Public sector pension

Annual leave

Flexitime

Qualifications

• Experience providing ICT support with a range of ICT technologies.
• Strong understanding of the desktop environment and networking.

Responsibilities

• Provide outstanding customer service, handling IT problems and escalations.
• Support colleagues across local and international locations.
• Take responsibility for large projects and significant technical challenges.

Skills

Software/Hardware/Network troubleshooting

Supporting Windows 10/11 desktop environment

Active Directory / Entra ID management

Automated deployments using SCCM / Intune

Job description

Summary

• Job Reference: VR071125
• Job Title: ICT Analyst
• Annual Salary/Benefits: Circa £41k+ pa: Staff Officer Grade post (£37,694 - £38,880) per annum plus the ICT Allowance of £3713 per annum. Plus public sector pension, annual leave, flexitime etc.
• Location: Belfast City Centre, hybrid
• Client: Invest NI - CST
• Contract: Permanent, full-time (37 hours pw, typically Mon-Fri / 9-5)

CLOSING 21/11/2025 - 12noon

*Applications forms need to be completed and returned before 12noon on Friday 21st November. Please click apply to share your CV ASAP, so we can get the application pack to you in time to complete and return before closing time.

Overview

This is a fantastic opportunity for you to get your foot in the door with a leading public sector organisation making a genuine and positive contribution to Northern Ireland. As an ICT Analyst, you'll be joining a small and very friendly IT Customer Service team, responsible for up to 750 users. They're a flexible and supportive organisation to work for, with a flexible hybrid working model, flexitime and more.

The ICT Team is responsible for maintaining an effective ICT service, balancing the needs of the business and individual with the compliance and security demands of the organisation. The highly motivated team of 23 report to the Head of Internal Operations.

The Information Communication Technology Team is further divided into Customer services, Infrastructure and Applications Teams as below.

You will provide outstanding customer service, dealing with IT problems and acting as a point of escalation for Invest NI's busy service desk team. You will play a key role in developing the skills of the front-line team, ensuring a world class service.

You will help support colleagues across local and international locations as part of a busy service desk function. You will provide senior technical advice and guidance and take responsibility for large projects and more significant technical challenges. You will report to the Customer Services Manager.

Requirements

Experience of providing ICT Support with a range of ICT Technologies including the below:

• Software/Hardware/Network troubleshooting
• Supporting Windows 10/11 desktop envrionment
• Active Directory / Entra ID management
• Automated deployments using SCCM / Intune and patching end user devices

*Full job description available on request / after you apply.

Next steps

After you apply or get in touch, we will send you an application form which must be completed and returned to us by 12noon on Friday 21st November. Please ensure enough time for us to send you the form, and for you to complete/return it. Late submissions will not be accepted.

For further information

On this ICT Analyst role, or any other IT job in Northern Ireland, apply via the link or contact JP Rooney at VANRATH for a confidential chat today.