ICES Operations Support Supervisor

Cyngor Sir Ceredigion County Council; Lampeter; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A local council in Lampeter is seeking an Operations Support Supervisor to oversee the day-to-day operations of the Integrated Community Equipment Service. The successful candidate will manage staff, supervise logistics, and ensure operational efficiency in supplying medical equipment to community residents. The role emphasizes problem-solving, staff support, and effective communication with various stakeholders. The position offers hybrid working options and a strong focus on work-life balance.

Benefits

Hybrid Working

Flexi-time

Lifestyle savings scheme

Generous employer pension scheme

Cycle to work scheme

Learning and development

Qualifications

• Ability to be innovative and creative in solving problems.
• Aptitude for organising and planning effectively.
• Passionate about supervising and supporting staff.
• Ability to establish effective working relationships with various agencies.
• Skills in compiling accurate records and reports.

Responsibilities

• Supervise the logistical operations of the service.
• Support decision making and prioritisation of tasks.
• Offer advice and guidance to colleagues.
• Ensure the safe running of a busy warehouse.
• Prepare documentation and attend meetings discussing operations.

Skills

Problem-solving

Organising and planning

Supervising and supporting staff

Effective working relationships

Compiling accurate records

Job description

We operate a bilingual policy. All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.

Only current employees may apply for this job.

Ceredigion Integrated Community Equipment Service (ICES) are looking to recruit an Operations Support Supervisor. ICES fulfils a key role in the provision of care in the community by supplying important medical equipment to residents who need support. This helps to prevent hospital and care home admissions, expedites discharge, and supports people’s independence in their own home.

About the role

The successful candidate will be a key member of the management team in ICES, they will be the first line manager for two members of staff. The role will also involve supervising the day-to-day operations of the service.

On a day-to-day basis you will:

• Supervise the logistical operations of the service
• Support decision making and prioritisation of tasks and operational issues
• Offer advice and guidance to other professionals
• Support the safe running of a busy warehouse
• Prepare documentation and attend meetings discussing the daily operations

We are looking to recruit an enthusiastic and experienced individual, some of the characteristics we will be looking for are:

• The ability to be innovative and creative in solving problems
• An aptitude for organising and planning
• Someone who is passionate about supervising and supporting staff
• The ability to establish effective working relationships with a wide range of agencies and individuals
• Skills and experience in compiling accurate records and reports

We welcome applications from non-Welsh speakers. All successful applicants requiring support to learn/improve their Welsh language skills will be offered funded lessons, during work time, to help reach the desired standard.

We believe work-life balance is very important. To support you in achieving this, you will have access to the following discretionary benefits:

• Hybrid Working: Subject to certain conditions being met, you may choose to work from home or in an office location.
• Flexi-time: Hours may be worked within a defined bandwidth, Monday to Friday, subject to service needs.

Note: We reserve the right to extend the application closing date.

What we offer

Work-life balance

Lifestyle savings scheme

Generous employer pension scheme

Cycle to work scheme

Learning and development

Where you'll work

Porth Gofal – Targeted Intervention Services

We are at the core of Ceredigion’s through-age social care provision and we focus on ensuring that each individual receives the intervention that is best placed to meet their needs or, where necessary, guide them to early help or specialist services.

Our functions include:

• Porth Gofal Intake and Triage Team
• Targeted Intervention Services
• Fostering Services
• Residential and Day Care Services
• Housing Services
• Integrated Community Equipment Stores
• Emergency Duty Team

More information regarding our teams can be found here.

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