Hybrid IT Network Field Technician — Heathrow

SITA; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A global technology company is seeking an IT Network Field Technician for its Heathrow operations. The role involves providing technical support and maintenance services, requiring a minimum of 3 years of field technician experience, strong troubleshooting skills in Ethernet networks, and the ability to configure Cisco equipment. The position offers flexibility, including work-from-home options, and a supportive work environment. The candidate must hold a valid UK drivers license and pass security vetting.

Benefits

Work from home options

Professional development opportunities

Employee Assistance Program

Qualifications

• Minimum 3 years of experience as a Field Technician or in the Network domain.
• Direct experience working with customers and delivering to SLAs.
• Valid UK Drivers License with no or minimal endorsements.

Responsibilities

• Provide field operations support to internal and external customers.
• Perform onsite interventions in response to service requests.
• Carry out preventive maintenance of equipment as per schedules.

Skills

Field Technician experience

Ethernet network troubleshooting

Cisco configuration

Customer service delivery

Fibre Optic cabling

Education

CompTIA Network or CompTIA Network+

CCNA certification

ITIL Foundation certification

Job description

A global technology company is seeking an IT Network Field Technician for its Heathrow operations. The role involves providing technical support and maintenance services, requiring a minimum of 3 years of field technician experience, strong troubleshooting skills in Ethernet networks, and the ability to configure Cisco equipment. The position offers flexibility, including work-from-home options, and a supportive work environment. The candidate must hold a valid UK drivers license and pass security vetting.