Hybrid Customer Service Specialist | Multichannel Support

Future; Cardiff; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

A leading insurance comparison company in Cardiff is seeking a Customer Service Agent to uplift customer experience through empathetic service across various channels. You will work in a hybrid model, allowing flexibility by mixing office and home work. This fixed-term position includes generous perks such as uncapped leave and profit-sharing bonuses, and it demands experience in customer service along with knowledge of financial services. Join a collaborative environment where every team member is valued.

Benefits

Uncapped leave

Performance bonuses

Wellbeing support

Share purchase opportunity

Qualifications

• Prior experience in a customer-focused role is essential.
• Ability to resolve queries through various channels.
• Knowledge of insurance products is beneficial.

Responsibilities

• Resolve customer queries across multiple channels.
• Deliver excellent customer service and support.
• Work collaboratively with team members.

Skills

Customer service experience

Excellent listening skills

Empathy towards customers

Experience in financial services

Multi-channel communication skills

Job description

A leading insurance comparison company in Cardiff is seeking a Customer Service Agent to uplift customer experience through empathetic service across various channels. You will work in a hybrid model, allowing flexibility by mixing office and home work. This fixed-term position includes generous perks such as uncapped leave and profit-sharing bonuses, and it demands experience in customer service along with knowledge of financial services. Join a collaborative environment where every team member is valued.