Hybrid Customer Service Advisor - Inbound/Outbound

Agria Pet Insurance Careers; Aylesbury; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

A leading pet insurance provider is seeking a Customer Service Advisor for their Aylesbury office. This full-time role involves handling customer inquiries with professionalism and enthusiasm, working 36 hours weekly with a hybrid model. The ideal candidate will demonstrate excellent customer service skills and promote the brand effectively. The position includes a rotating shift pattern and a two-week induction in the office.

Qualifications

• Enthusiastic individual with a passion for providing outstanding customer service.
• Ability to handle inquiries with professionalism and care.
• Commitment to scheduled work arrangements including a two-week office induction.

Responsibilities

• Be the first point of contact for customers handling their inquiries.
• Manage both inbound and outbound calls efficiently.
• Promote the brand while ensuring customer satisfaction.

Skills

Customer service orientation

Effective communication

Problem-solving skills

Job description

A leading pet insurance provider is seeking a Customer Service Advisor for their Aylesbury office. This full-time role involves handling customer inquiries with professionalism and enthusiasm, working 36 hours weekly with a hybrid model. The ideal candidate will demonstrate excellent customer service skills and promote the brand effectively. The position includes a rotating shift pattern and a two-week induction in the office.