Hybrid Customer Experience Apprentice - Real Living Wage

We Manage Jobs(WMJobs); Birmingham; Hybrid; GBP 20,000 - 24,000; Full time

Job summary

A dynamic public transport organization in Birmingham seeks a Customer Experience Improvement Apprentice. This two-year fixed-term role offers Level 3 Customer Service Specialist apprenticeship while providing hands-on experience. Duties include assisting the Customer Experience team, conducting surveys, and supporting improvement initiatives. Ideal candidates should have GCSEs in English and Maths, strong communication skills, and a positive attitude. The position offers a supportive environment and mentoring from experienced professionals, with the majority of work time spent in the office.

Benefits

Real Living Wage

Mentoring and training

Supportive work environment

Qualifications

• Demonstrate inquisitiveness and a problem-solving mindset.
• Ability to work independently and collaboratively.
• Willingness to learn and a positive attitude.

Responsibilities

• Assist the Customer Experience team with day-to-day tasks.
• Help deliver customer satisfaction surveys and analyze feedback.
• Support research and improvement initiatives.

Skills

Communication skills

Problem-solving

Attention to detail

Teamwork

Education

GCSEs in English and Maths (Grade 4/C or above)

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

A dynamic public transport organization in Birmingham seeks a Customer Experience Improvement Apprentice. This two-year fixed-term role offers Level 3 Customer Service Specialist apprenticeship while providing hands-on experience. Duties include assisting the Customer Experience team, conducting surveys, and supporting improvement initiatives. Ideal candidates should have GCSEs in English and Maths, strong communication skills, and a positive attitude. The position offers a supportive environment and mentoring from experienced professionals, with the majority of work time spent in the office.