Hybrid Customer Care Specialist – After-Sales & Support

ReQuire Consultancy; Andover; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A customer service-focused company in Andover seeks a Customer Care Advisor to join their team. In this role, you will resolve customer queries, support after-sales inquiries, and ensure exceptional service. Ideal candidates will have at least 2 years of experience in customer service and strong communication skills. The position offers a competitive salary, 25 days holiday, flexible working hours, and a supportive work environment.

Benefits

Competitive salary, reviewed annually

25 days holiday + bank holidays

Flexible working hours + hybrid options

Early finish every other Friday

Private medical plan

Free onsite parking

Casual dress code

Free hot drinks & fresh fruit daily

Qualifications

• At least 2 years of customer service experience in an office environment.

Responsibilities

• Resolve customer queries and support after-sales inquiries.
• Monitor and progress orders to ensure timely deliveries.
• Liaise with repair suppliers and handle complaints.

Skills

Strong communication skills

Professional telephone manner

Excellent time management

Attention to detail

Ability to work independently and as a part of a team

Education

Minimum GCSEs in Maths and English

NVQ Level 2 in Customer Service (advantage)

Job description

A customer service-focused company in Andover seeks a Customer Care Advisor to join their team. In this role, you will resolve customer queries, support after-sales inquiries, and ensure exceptional service. Ideal candidates will have at least 2 years of experience in customer service and strong communication skills. The position offers a competitive salary, 25 days holiday, flexible working hours, and a supportive work environment.