Hybrid 2nd Line Helpdesk Engineer — Growth & Training

Altered Resourcing; Taunton; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A leading support service provider is seeking a Second Line Helpdesk Engineer in Taunton for a hybrid role. Responsibilities include providing technical support and troubleshooting across a range of systems and software, including Windows, MacOS, and Microsoft 365. Ideal candidates will have service desk experience and relevant technical skills. Generous benefits package including pension, health insurance, and training is offered.

Benefits

Pension

Health insurance

Training plan & paid study time

25 days holiday + Bank Holidays

Family-friendly flexibility

Excellent career progression opportunities

Free parking

Qualifications

• Experience in a service desk or technical support role.
• Ability to manage workload and prioritize tasks.
• Certifications like CompTIA A, Microsoft MTA, or ITIL Foundation are a plus.

Responsibilities

• Provide second line technical support for hardware and software issues.
• Resolve escalated incidents within agreed SLAs.
• Support users with operating systems and Microsoft 365.

Skills

Troubleshooting skills

Active Directory

M365 knowledge

Windows expertise

MacOS expertise

Tools

PowerShell

Intune

Job description

A leading support service provider is seeking a Second Line Helpdesk Engineer in Taunton for a hybrid role. Responsibilities include providing technical support and troubleshooting across a range of systems and software, including Windows, MacOS, and Microsoft 365. Ideal candidates will have service desk experience and relevant technical skills. Generous benefits package including pension, health insurance, and training is offered.