HR Shared Services Adviser

Co-op Group; Manchester; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

A large retail organization in Manchester is seeking a HR Shared Services Adviser for a 12-month fixed-term contract. This hybrid role involves providing high-quality telephone and administrative support to colleagues and external customers. Candidates should have strong organizational and communication skills, and a desire to develop a career in human resources. Benefits include an annual bonus, generous holiday, and access to a subsidized onsite gym.

Benefits

Annual bonus

28 days holiday (rising to 32 with service)

Access to a subsidised onsite gym

30% discount on Co-op products

Virtual healthcare

Training and support for development

Cycle-to-work scheme

Qualifications

• Great organizational skills with a high level of attention to detail.
• Strong communication skills and ability to manage sensitive situations professionally.
• Good level of IT skills using a variety of systems.

Responsibilities

• Respond to queries and deal with requests professionally.
• Provide high-quality telephony and administrative support to colleagues.
• Build and maintain relationships with key partners.
• Spot opportunities to improve processes.
• Work to meet key performance indicators.
• Gain support from experienced colleagues.

Skills

Organizational skills

Communication skills

IT skills

Tools

Microsoft Office

Job description

HR Shared Services Adviser

£24,570 plus great benefits (Work Level 6C)
12-month fixed-term contract
Manchester city centre - in this role you'll work in a hybrid way splitting your time between home and the office (find out more about our hybrid working policy at https://jobs.coop.co.uk/hybrid-working-policy). Please note that all initial training will take place in the office.

We're looking for a HR Shared Services Adviser to join the Colleague Contact team within our wider Co-op Business Services (CBS) organisation. CBS is made up of a number of diverse teams dedicated to delivering high-quality, reliable and cost-effective business services across our Co-op. You'll play a key role in helping CBS to support and realise our group vision of 'co-operating to build more value for member-owners every day'.

Why this role matters

You’ll provide high-quality telephone, administrative and systems support to all colleagues throughout the Co-op, as well as our external customers. This is a fast‑paced and varied role, and if you have the administrative ability and natural people skills that we need, then we can offer you the chance to build your profile and develop a career within HR, whilst gaining invaluable experience across a wide range of business areas in our Co-op.

What you’ll do

• Respond to queries and deal with requests professionally and sensitively
• Provide a high‑quality telephony and administrative support to our colleagues
• Build and maintain relationships with key partners across the CBS and the wider business
• Spot opportunities to improve processes and streamline ways of working
• Work to ensure we meet our key performance indicators as a team and individually, as well as supporting the wider Colleague Contact function
• Gain support and mentorship from experienced colleagues within the team and demonstrate outstanding customer service skills

What you’ll bring

• Great organisational skills with a high level of attention to detail
• Strong communication skills and the ability to manage sensitive situations with professionalism and confidentiality
• Good level of IT skills using a variety of different systems, with the ability to confidently use programmes in the Microsoft Office suite
• A desire to develop a career within human resources

Why Co‑op?

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• Access to a subsidised onsite gym (at our Manchester HQ)
• 30% discount on Co‑op products and 10% off other brands
• Stream – early access to a percentage of your pay as you earn it
• Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
• 24/7 colleague support service
• Training and support for your development and career progression
• Cycle‑to‑work scheme

A place you’ll belong

We’re building diverse and inclusive teams that reflect the communities we serve.

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

Please note that we may close applications for this role early.

As part of your application, you’ll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you’re a current Co‑op colleague, this does not need to be completed.

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