HR Operations Manager

Artis Recruitment; Gloucester; On-site; GBP 40,000 - 45,000; Full time

Job summary

A values-led organisation in Gloucester is seeking an HR Shared Service Manager to lead and develop a new HR Shared Services function. The successful candidate will oversee daily HR operations, manage a team, and ensure quality and compliance with HR processes. This full-time role offers a competitive salary of £40,000 - £45,000 and an excellent benefits package. An exciting opportunity to shape HR service delivery within the organisation awaits.

Benefits

Generous pension

Holiday allowance

Free parking

Subsidised gym

Restaurant discounts

Retail discounts

Qualifications

• Proven experience leading an HR Shared Services, HR Operations or HR Service Delivery function.
• Strong knowledge of employment legislation and best practice.
• Experience of managing team performance against KPIs.

Responsibilities

• Lead the daily operation of the HR Shared Services Centre.
• Manage performance against agreed KPIs and SLAs.
• Oversee end-to-end recruitment and screening activity.

Skills

HR processes knowledge

Strong communication skills

Stakeholder management

Problem-solving skills

Continuous improvement mindset

Education

CIPD Level 5 or equivalent

Tools

Workday

Job description

Artis HR are supporting a values‑led organisation as they create a brand‑new HR Shared Services function. They are now seeking an HR Shared Service Manager to lead the development and delivery of a high‑quality, efficient and compliant HR service.

This is a newly created role with real scope to shape how HR services are delivered across the organisation. You'll take ownership of day‑to‑day HR operations, lead a shared services team and ensure managers and employees receive a consistent, responsive and customer‑focused experience across the full employee lifecycle.

Key responsibilities include:

• Leading the daily operation of the HR Shared Services Centre, including the setup and management of an HR ticketing system
• Managing performance against agreed KPIs and SLAs, ensuring accuracy, compliance and service excellence
• Overseeing end‑to‑end recruitment and screening activity, delivering a timely, compliant process and strong candidate experience
• Leading, coaching and developing a team of HR Shared Services Assistants to drive engagement and performance
• Building strong relationships with managers and stakeholders across the organisation
• Optimising HR operational processes and making effective use of HR systems (Workday), reporting and automation
• Contributing to the People senior leadership team, providing insight, reporting and recommendations

Key requirements:

• Proven experience leading an HR Shared Services, HR Operations or HR Service Delivery function
• CIPD Level 5 (or equivalent demonstrable experience)
• Strong knowledge of HR processes, employment legislation and best practice
• Experience of managing team performance against KPIs
• Confidence using HR systems and reporting tools (Workday desirable)
• Strong communication, stakeholder management and problem‑solving skills
• A continuous improvement mindset and customer‑focused approach

This is a full‑time role based in Bristol, with a salary of 40,000 - 45,000 plus an excellent benefits package including generous pension, holiday allowance, free parking, subsidised gym and restaurant, and retail discounts.

If you're looking to lead and shape a newly formed HR Shared Services function, this is an exciting opportunity to make a real impact.