Housing Triage Assistant

Wychavon and Malvern Hills District Council; Pershore; On-site; GBP 26,000 - 32,000; Full time

Job summary

A local government council in England is seeking a Housing Triage Assistant to assist customers at risk of homelessness. In this role, you will provide initial housing advice, help determine eligibility, and make necessary referrals. Ideal candidates should have a background in housing, excellent communication skills, and the ability to work effectively in a team. This position offers a 37-hour workweek on a 12-month fixed-term contract with various employee benefits.

Benefits

Excellent pension scheme

Generous annual leave

Training and development opportunities

Onsite nursery

Discounted gym membership

Health and wellbeing support

Cycle to Work scheme

Employee discounts with various companies

Qualifications

• Customer focused and dedicated to providing an excellent service.
• Ability to advise and assist customers on all aspects of housing.
• Plan and prioritize workload to meet deadlines.
• Work closely with other team members for optimum service delivery.
• Tactful and diplomatic approach in all situations.
• Communicate information clearly in writing and verbally.
• Maintain accurate and up-to-date records.

Responsibilities

• Act as the first point of contact for customers at risk of homelessness.
• Process approaches as part of the triage service.
• Provide initial advice on housing options and determine eligibility.
• Signpost customers and make referrals to officers.
• Work to reduce the risk of homelessness.

Skills

Customer focused

Ability to advise on housing

Planning and prioritisation

Teamwork

Tact and diplomacy

Communication skills

Computer literacy

Numeracy and literacy skills

Previous housing experience

Knowledge of housing legislation

Education

Housing qualification or related field

Tools

Microsoft Windows Packages

Housing related computer systems

Job description

Housing Triage Assistant

37 Hours per week

12 Months Fixed term contract

£26,824 - £31,022 per annum

Acting as the first point of contact for customers who contact our housing service at risk of homelessness, you will be responsible for processing approaches as part of our triage service, providing initial advice on housing options and determining eligibility and homelessness. Signposting customers to other organisations, making referrals to officers in the team and proactively working to reduce the risk of homelessness are also key elements of the role.

In addition to the triage role, the post holder will be expected to undertake additional Housing Assistant duties and work flexibly alongside other team members to ensure that a professional and timely service is delivered to our customers.

The post will cover both our Malvern and Wychavon districts.

About you

The successful candidate will:

• Be customer focused and dedicated to providing an excellent and timely service
• Have the ability to advise and assist customers on all aspects of housing
• Plan and prioritise their own workload to meet deadlines
• Be able to work closely with other members of the team and offer support in fulfilling tasks which ensure optimum service delivery
• Have a tactful and diplomatic approach in all situations
• Have the ability to communicate relevant information in writing, face to face and by telephone to customers and to maintain accurate, up to date records
• Be computer literate with the ability to utilise a range of software packages
• Good educational background with numeracy and literacy skills
• Previous experience in a Housing or similar related field
• Housing qualification or a similar related field
• Computer skills: Microsoft Window Packages and Housing related computer systems
• To have a sound working knowledge of housing legislation and guidance

The successful postholder will also be required to apply for a basic DBS check.

What we can offer

Our staff are at the heart of what we do, and as a result we are always looking to recruit, develop and retain the very best talent we can find. So, as well as a rewarding career, we offer a range of attractive benefits, such as:

• Excellent pension scheme with employer contributions
• Generous annual leave entitlement with options to purchase additional annual leave
• Committed training programme and development opportunities
• Onsite nursery with 20% staff discount
• Discounted Gym and swim membership
• Health and Wellbeing support and a Free Employee Assistance scheme including access to counselling services
• Cycle to Work scheme
• Employee Discounts with a range of companies including EE and the Kaarp discount scheme

We are an employer that values face to face communication, collaboration and connection, therefore all our roles have an office-based requirement with some agile working as part of the role.

To discuss the post or for further information, please call Lisa Williams on 01386 565000 option 5

Closing date: Sunday 21 September 2025

Interview date: Wednesday 1 October 2025

Please note if we experience a high intake of applications, we may close the role and interview for the position sooner than advertised.