Housing Officer

Flagship Group; Tetford; Hybrid; GBP 33,000; Full time

Job summary

A social housing provider is looking for a Housing Officer to manage tenancies and deliver an outstanding customer service experience. The role offers flexible working and a salary of £32,660 per annum along with several benefits and opportunities for professional development. Candidates should possess exceptional communication skills, be educated to GCSE standard, and have a valid driving license. Applications are open until 28th September 2025.

Benefits

Company Car

25 days annual leave

Access to rewards scheme

Death in Service Benefit

Company Sick Pay

Qualifications

• Strong listening and empathy skills to connect with tenants.
• Ability to deliver complex messages in a simple way.

Responsibilities

• Deliver a supportive and proactive approach to tenancy management.
• Work closely with customers to understand their needs.
• Manage a caseload and provide support to tenants.

Skills

Exceptional communication skills

Ability to prioritize and manage a caseload

Education

Educated to GCSE standard or equivalent

Job description

Overview

Would you like to join us on a mission to tackle the housing crisis in the East of England? We're Flagship Homes, a social housing provider with a big heart and a real passion for Equality, Diversity, and Inclusion. Not only will you be part of something truly meaningful, but you\'ll also enjoy fair pay and some pretty great perks.

We\'re all about our people and our customers. We live and breathe our values - Great People Doing Great Things, Relentlessly Improving Performance, Spending Money Wisely, and delivering top-notch customer service. We are pleased to share an opportunity for someone to join us as a Housing Officer.

Role and location

This is a permanent role, working 37 hours per week, Monday to Friday. The role offers Agile Working and Flexible Working. It is a field-based position requiring travel to our customers and properties on a specific patch within the Samphire Housing Association area, including Thetford and surrounding areas.

Responsibilities

• Deliver a supportive and proactive approach to tenancy management to help customers enjoy their homes and sustain their tenancy.
• Work closely with customers to understand needs and where help is needed most to deliver outstanding customer service.
• Support the Housing Manager to lead on the vision, Housing Made Simple, making it easy for customers to rent their homes while ensuring compliance with legislation and Flagship policies and procedures.
• Manage a caseload and provide support to tenants with concerns including safeguarding, hoarding, property condition concerns, and mental health support.
• Assist with the management of tenancy breaches and tenancy fraud.

Requirements

• Exceptional communication skills with the ability to deliver complex messages in a simple and engaging way; ability to listen and empathise with tenants.
• Ability to prioritise and manage a caseload based on urgency.
• Educated to GCSE standard or equivalent.
• Full valid driving license.

Benefits

• Salary of £32,660 per annum and a benefits package including:
• Company Car.
• 25 days annual leave (increasing to 28 days with length of service), with the ability to buy and sell leave.
• Access to the Flagship Rewards Scheme offering savings on groceries and VIP rewards.
• Death in Service Benefit.
• Company Sick Pay.
• Agile working environment to achieve a healthy work/life balance.

Additional opportunities

• Opportunities for development (including apprenticeships, our Academy, and various training options).
• Health and well-being programs and initiatives.
• Empowerment (tools and systems to resolve issues).
• A Leadership Team that inspires, develops, and supports you.

Applications and deadlines

Please apply via the company website. You will be asked to attach your CV (in MS Word or PDF format) and provide a supporting statement outlining why you\'re the right person for the job; please quote Reference Number 6576 and state that you are applying to be a Housing Officer in your statement. If you prefer, you can send a 3 minute video supporting statement and share the video link in the supporting statement box. Please note the full list of benefits for this job is available on the website.

If you are shortlisted, you will be contacted within 14 days of the application close date via email. Please check your email and spam folders regularly for correspondence.

Closing Date: 28.09.2025. Interview Date: 9th and/or 10th October 2025. Applications may be reviewed and candidates invited to interview ahead of the close date. We regret that we are only able to contact shortlisted applicants. If you have not heard from us within 14 days of the closing date, your application has been unsuccessful. No Agencies please.