Housing Officer

DCV Technologies; Newbury; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

A housing support organization is seeking a Housing Officer to manage Service Users, conduct welfare checks, and oversee property maintenance. The role requires strong communication skills, empathy, and resilience. Successful candidates must hold a valid UK driving license and be prepared for background checks. Competitive salary and extensive benefits offered.

Benefits

25 days annual leave plus bank holidays

Health Membership

Life cover

4% employer and 4% employee pension contribution

Laptop, phone, and other equipment

Employee Assistance Programme

Referral scheme

Qualifications

• Experience as a Housing Officer or in a similar role is essential.
• Strong communication and problem-solving skills required.
• Full UK driving license is mandatory.

Responsibilities

• Manage a caseload of Service Users effectively.
• Conduct welfare visits and property inspections.
• Signpost Service Users to local services and support.

Skills

Experience as a Housing Officer or similar role

Awareness of diverse cultures and backgrounds

Empathetic, adaptable, and resilient

Strong problem-solving and communication skills

Well-organised with effective planning abilities

Able to work independently and as part of a team

Full UK driving licence required

Job description

Overview

Job Title: Housing Officer

Location: Southeast and Southwest

Salary: £28,000-£35,000

Hours: Monday-Friday 40 hours per week 8.30am-5pm

Contract Type: Permanent

Purpose of the Role

The Housing Officer supports and manages Service Users (SUs) within an allocated area, ensuring their well-being and the effective management of properties. This includes welfare visits, property inspections, and accurate record-keeping in line with company procedures.

Responsibilities

• Manage a caseload of (Apply online only) SUs.
• Conduct dispersals, inductions, and welfare checks.
• Signpost SUs to local services (e.g., healthcare, shops).
• Arrange and support transport or relocation as needed.
• Ensure the health, safety, and timely move-on of SUs.
• Conduct monthly inspections and arrange necessary maintenance.
• Prepare properties for re-occupation or hand back to landlords.
• Maintain compliance with health and safety standards.
• Ensure minor repairs are completed and inventory is managed.

Required Skills

• Experience as a Housing Officer or similar role.
• Awareness of diverse cultures and backgrounds.
• Empathetic, adaptable, and resilient.
• Strong problem-solving and communication skills.
• Well-organised with effective planning abilities.
• Able to work independently and as part of a team.
• Full UK driving licence required.

Benefits

• 25 days annual leave plus bank holidays
• Health Membership
• Life cover
• 6-month probation period
• 4% employer and 4% employee pension contribution
• Laptop, phone, and other equipment as needed
• Employee Assistance Programme
• Referral scheme

The successful candidate will need to hold a valid UK driving licence and will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check and Counter Terrorism Clearance (CTC) check, in accordance with the responsibilities of the role.

Please contact Kerrie Collett on to learn more, or submit your application today