Housing Officer

Sanctuary Group; Greater London; Hybrid; GBP 40,000 - 43,000; Full time

Job summary

A major housing association in London is looking for a Housing Officer to deliver high-quality housing management services. This role involves effectively managing anti-social behaviour cases, liaising with colleagues to allocate properties, and providing advice on tenancy sustainability. The ideal candidate must have proven experience, excellent communication, problem-solving skills, and an understanding of housing regulations. Benefits include 25 days annual leave, a pension scheme, and health support. Salary ranges from £40,387 to £42,513 per year.

Benefits

25 days annual leave

Pension scheme with employer contributions

Life Assurance

Employee Advice Service

Cycle to Work scheme

Voluntary health plans

Qualifications

• Proven experience in a housing officer or similar role.
• Ability to manage anti-social behaviour effectively.
• Excellent skills in customer service and negotiation.

Responsibilities

• Manage anti-social behaviour cases effectively.
• Liaise with Property Services to allocate properties.
• Provide advice on tenancy sustainability.

Skills

Problem analysis and solution implementation

Building strong working relationships

Customer service skills

Excellent communication skills

Knowledge of Microsoft Office

Understanding of regulations and best practices

Job description

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Sanctuarymanages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

Housing Officer

Kingsmead, London based with a balance of home and office working

£40,387 – £42,513 per year

37.5 hours per week – Monday to Friday, 09.00 to 17.00

We are looking to recruit a Housing Officer to join our Sanctuary Housing Services team based in Kingsmead, London. For this role you will be expected to deliver high quality housing management services that meet the identified needs of customers, the organisation and the wider community.

Sanctuary Housing Services manages homes across England, providing general rented housing, housing for older people, market rent properties, shared ownership and home ownership accommodation. It also provides housing related services including lettings, debt management, compliance, tenancy management and customer services support. The job holder will ensure that they fully always understand and fulfil their responsibilities in respect of both Health & Safety and Equality & Diversity.

The role of Housing Officer will include:

• Effective management of anti-social behaviour cases
• Liaising with colleagues in Property Services and Lettings to ensure the effective allocation of void properties
• Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels
• Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)
• Delivering general advice on all aspects of tenancy to enable sustainability
• Working with a range of external agencies to resolve a range of issues affecting tenant welfare including; domestic abuse, anti social behaviour and safeguarding
• Working closely with administrative colleagues to complete a range of tenancy management processes

Skills and experiences:

• Proven experience of undertaking a similar role
• Prior experience of delivering high quality tenancy services
• Excellent skills in analysing and diagnosing problems and implementing solutions
• Ability to build strong working relationships with internal and external customers
• Excellent customer service and negotiating skills
• An understanding of Microsoft Office packages including Word, Excel and Outlook
• Excellent communication skills both verbal and written
• Working knowledge of relevant regulations and good practice
• Occasional travel may be a requirement of the role, therefore a full valid driving licence is essential

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is £37,951 with an additional policy allowance of £2,436 per annum (rising to £39,958 with an additional policy allowance of £2,564 per annum after 12 months, subject to satisfactory performance)

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [e-mail]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.