Housing Officer

Reed Specialist Recruitment; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A specialist recruitment agency in Greater London seeks a Local Housing Officer dedicated to managing housing services in Brent. The ideal candidate will have proven experience in social housing, embodying values of care, dare, and collaboration. Responsibilities include coordinating housing services and engaging with local initiatives. The role requires a valid driving licence and own vehicle, offering a competitive hourly pay as part of a rolling contract.

Qualifications

• Must be an essential car user with a valid driving licence and own vehicle.
• Proven experience in a social housing setting.
• Strong knowledge of housing practice and service charge management principles.

Responsibilities

• Manage housing and estate services within Brent.
• Act as a customer-facing representative upholding company values.
• Coordinate services to support customers' diverse needs.

Skills

Social housing experience

Customer service skills

Knowledge of housing law

Job description

Overview

We are currently on the lookout for a dedicated and experienced Local Housing Officer to cover Brent. This is an excellent opportunity for someone with a strong background in social housing and a passion for community service.

Position Details

Position: Local Housing Officer

Location: Brent

Salary: £29.12 per hour (Umbrella)

Job Type: Full-time / Temp Rolling Contract

Essential: Must be a car user with a valid driving licence and own vehicle

Role Overview

As a Local Housing Officer, you will be responsible for managing and coordinating housing and estate services within Brent and surrounding areas. This role is crucial in ensuring the delivery of high-quality services that meet the diverse needs of our customers. You will be the face of our values, embodying care, dare, and collaboration in every interaction.

Key Responsibilities

• Manage and coordinate housing and estate services within a defined geographical area.
• Act as a customer-facing representative, upholding our values across all tenures.
• Coordinate both internal and external services to fully support our customers' diverse needs.
• Engage in local initiatives and community projects, which may include occasional weekend work.
• Continuously seek to improve service delivery and customer satisfaction.
• Manage relationships with the Local Authority and other Housing Association partners.
• Handle customer complaints, estate services, tenancy management, enforcement, and lettings.

Required Skills & Qualifications

• Must be an essential car user with a valid driving licence and own vehicle.
• Proven experience in a social housing setting.
• Strong knowledge of housing practice, housing law, and service charge management principles.
• Commitment to our core values of care, dare, and collaboration.

Notes

This role is particularly suited to individuals who are looking to make a tangible difference in the lives of residents and the community. It covers for a long-term sick leave, offering a rolling contract with competitive pay.

If you are interested in this position and meet the qualifications, we would love to hear from you. Please feel free to contact Mel Applin @ Reed