Housing Officer

bpha; Chalton; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading housing organization invites applicants for a housing management role focusing on tenancy and neighbourhood services. The successful candidate will manage rent collection, address anti-social behavior, and engage with tenants. Ideal for someone experienced in housing and with excellent customer service skills. This full-time, home-based role offers a competitive salary including allowances, and various employee benefits such as a pension scheme and health care.

Benefits

28 days holiday plus Bank Holidays

Generous pension scheme

Private health care

Access to wellbeing services

Discounted gym membership

Qualifications

• Experience in managing tenancy and neighbourhood services in a housing setting.
• Proven track record of handling ASB cases and supporting tenants.
• Strong teamwork and collaboration skills with stakeholders.

Responsibilities

• Manage and collect rents, ensuring tenants maintain tenancies.
• Handle ASB cases, providing swift resolutions.
• Support new estate management and community building efforts.

Skills

Experience in housing or tenancy management

Understanding of ASB legislation

Ability to manage rent arrears

Excellent customer service skills

Strong problem-solving skills

Job description

£35,500 per annum including car allowance

Houghton Regis - Linmere

Fixed Term Contract for 12 months with possibility to go permanent within the wider Housing Team.

Full Time

We are seeking a proactive and experienced individual with a strong background in housing management to deliver high-quality tenancy and neighbourhood services. This role is ideal for someone who thrives on making a difference in communities, with a particular focus on managing anti-social behaviour, tackling rent arrears, and supporting tenancy sustainment.

This is a home-based role with regular customer visits in the Houghton Regis area and occasional attendance at our Head Office in Bedford Heights for team collaboration and meetings.

What you will be doing

• Taking ownership of rent collection and arrears management, supporting tenants to sustain their tenancies and reduce debt.
• Managing ASB cases effectively and sensitively, ensuring swift resolution and safeguarding awareness.
• Managing a new estate, taking handover of a large number of newbuild properties, working closely with the engagement officer to build a community and ensure that customers are supported.
• Collaborating with Complex Case Housing Officers to deliver a consistent and customer-focused service.
• Conducting regular estate inspections, monitoring estate services, and completing fire safety checks.
• Working closely with internal teams and external partners to provide a joined-up, holistic service to residents.
• Ensuring tenancies are managed in line with household circumstances, including referrals and signposting for additional support.

We’d love to meet someone with

• Previous experience in housing or tenancy management, ideally within a social housing setting.
• A strong understanding of ASB legislation and best practice in case handling.
• Proven ability to manage rent arrears and support financial wellbeing.
• Experience with newbuild signups.
• Excellent customer service skills with a resident-first approach.
• Strong problem-solving, negotiation, and influencing skills.
• Effective communication, time management, and organisational abilities.
• Experience working collaboratively with internal and external stakeholders.

Why Join Us

At bpha, our values are at the heart of everything we do:

• We take responsibility: We do what we say and are accountable for our actions.
• We show empathy: We respect and listen to every colleague and customer.
• We are better together: We value diversity and achieve more as one team.
• We are ambitious: We strive for excellence and make a positive difference.

Amongst what we offer you is

• A competitive salary of £33,500 including car allowance
• 28 days holiday PLUS Bank Holidays
• A generous contributory pension scheme
• Private health care
• Free life assurance
• Access to a wide range of wellbeing services and tools, including a digital gym
• Opportunities for learning and development
• Discounted gym membership
• Retail discount scheme

Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate.

Early applications are encouraged to avoid disappointment.

All offers will be subject to satisfactory pre-employment screening, including DBS check and references