House Manager

McCarthy Stone; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retirement living provider is looking for a House Manager to oversee their estate in Upminster, Greater London. The ideal candidate will ensure a welcoming environment for residents while providing high-quality customer service. Responsibilities include managing supplier relations, overseeing communal areas, and organizing events to foster community. Candidates should possess excellent communication skills, problem-solving abilities, and experience in a customer-facing role. Full training will be provided, along with generous benefits including a pension and flexible working hours.

Benefits

Group personal pension and life assurance

Employee Assistance Programme

Flexible working hours

Generous annual leave

Employee discounts platform

Qualifications

• Strong understanding of customer service principles.
• Ability to handle concerns with sensitivity.
• Willingness to obtain first aid qualifications.

Responsibilities

• Welcome new homeowners and help them settle in.
• Manage supplier relationships for daily operations.
• Oversee estate management and communal areas.
• Organize social events for residents.

Skills

Excellent communication skills

Proactive attitude

Customer service experience

Problem-solving skills

Familiarity with Microsoft Word and Outlook

Job description

As House Manager, you'll be the friendly, professional point of contact for homeowners and their families. Your key focus will be supporting a safe, welcoming and independent lifestyle for our residents.

Responsibilities

• Welcoming new homeowners and helping them settle into their new homes.
• Providing a front‑of‑house service and engaging warmly with all visitors.
• Being the first point of contact for residents and offering assistance, guidance, or support.
• Managing supplier relationships to ensure smooth day‑to‑day operations.
• Acting as the face of McCarthy Stone for homeowners’ families and friends.
• Handling resident concerns with sensitivity, confidentiality, and respect.
• Overseeing estate management, including communal areas, gardens, and grounds.
• Supporting the development of a strong community through organising social events and regular resident meetings.
• Ensuring compliance with all Health and Safety requirements.

Are you passionate about delivering exceptional customer service? Do you thrive in a role that involves multi‑tasking, problem‑solving, and event organisation? We're looking for someone who:

Qualifications

• Has excellent communication skills and a proactive attitude.
• Has previous experience in a customer‑facing or service management role.
• Demonstrates professionalism and a commitment to high‑quality service.
• Enjoys variety and takes initiative in a busy environment.
• Can solve problems effectively and remain calm under pressure.
• Is comfortable using Microsoft Word, Outlook, and other basic digital tools.
• Has an awareness of basic Health and Safety (training will be provided).
• Holds or is willing to obtain first‑aid qualifications (training provided).

McCarthy Stone, the UK's leading retirement living provider, is looking for a House Manager to lead our welcoming estate in Upminster, Greater London. As the UK's leading developer and manager of retirement communities, we provide high‑quality homes to exacting specifications. As of November 2021, McCarthy Stone operates 475 developments across the UK for more than 20,000 people. We believe in championing the role, wellbeing and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2022 as well as making the Great Place to Work Wellbeing list!

Benefits

• Group personal pension and life assurance.
• Employee Assistance Programme.
• Flexible working hours.
• Work in beautiful surroundings.
• Generous annual leave (25 days, rising to 28 days) plus bank holidays.
• Access to our employee discounts platform (gift cards, supermarkets, restaurants, and more).

You will receive full support and professional training through our in‑house development programmes, which include:

• First Aid certification.
• Dementia Friends training.
• Workplace safety courses.
• Ongoing development and progression support.