Hotel Receptionist

Henrietta Hotel; City of Westminster; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury hotel in Covent Garden is looking for a motivated individual to join their front desk team. Responsibilities include managing guest check-ins and check-outs, responding to inquiries, and ensuring high-quality customer service. Candidates should possess excellent communication skills, attention to detail, and flexibility. The hotel offers training for career development, staff discounts, and a pension scheme, making it an excellent opportunity for those looking to advance in the hospitality industry.

Benefits

Staff discounts and benefits

Pension scheme

Qualifications

• Social, engaging, and motivated individual.
• Flexibility to respond quickly and positively to a range of work situations.
• Knowledge of additional languages is beneficial.

Responsibilities

• Greet and assist all guests as soon as they come in.
• Manage operations at the reception including check-in and check-out.
• Respond to guest questions and requests with personalized service.

Skills

Excellent communication skills

Flexibility to respond to various situations

Attention to details

Social and engaging personality

Tools

Microsoft Office Suite

PMS (Oracle, Opera, Micros)

Job description

Responsibilities

• Greet and assist all guests as soon as they come in.
• Manage all operations involving the customer's visit to the reception: check‑in, check‑out, currency exchange, invoicing, accommodation, information, bookings, concierge services.
• Respond to all guest questions and requests, offering a personalised service adapted to each request.
• Ensure that a high level of customer service is always provided, respecting our quality standards.
• In coordination with the Front Office Manager, deal with customer complaints.
• Ensure the good communication and coordination between the hotel's departments (Housekeeping, and F&B).
• Coordinate security at the front desk in order to maintain a high level of safety for all our guests, goods and material, including key inventory and guest's belongings.
• Participate in the management of the hotel's switchboard, inform customers, and redirect calls.
• Participate in the management of the hotel's general mailbox by replying and redirecting emails.
• Assist with administrative tasks at the front desk, maintaining efficient administration within the department, preparing, and submitting operational reports on time.
• Ensure that the workspaces are well kept and that the entrance to the hotel is pleasant.
• Ensure all equipment of the department is kept clean and in good working condition.

Qualifications

• Social, engaging and motivated.
• Flexibility to respond quickly and positively to a range of work situations.
• Be well spoken with excellent communication skills.
• Knowledge as well as abilities in other languages would be beneficial.
• Attention to details and customer needs.
• Proficiency with Microsoft Office Suite and PMS (Oracle, Opera, Micros).

About the Hotel

Henrietta Hotel opened in 2017, right in the heart of bustling Covent Garden. A haven nestled away from the busy streets outside, Henrietta is comprised of 40 rooms divided into two buildings. In the summer of 2024, renowned British chef Jackson Boxer took the helm of the restaurant, reimagining the food offering against the backdrop of a full restaurant redesign. Expect nods to their Parisian heritage and the city's famed bistros, as well as to Covent Garden's rich history. Taking inspiration from London's continental neighbours, the menu at Henri reflects the culinary traditions and timeless appeal of a Parisian bistro, serving Jackson's take on French classics alongside signature Experimental cocktails.

Training & Career Development

On the job and personalised training to develop the technical and managerial skills necessary to develop a clear career path.

Possibility of inner company mobility within our foreign venues such as Italy, France, Spain or Switzerland.

Benefits

• Staff discounts and benefits.
• Pension scheme.