Hotel Reception Supervisor

AccorHotel; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel chain in Greater London is seeking an experienced Front Desk Supervisor. The role entails supervising front desk staff, ensuring exceptional guest service, and maintaining operational efficiency in all front office activities. Candidates should possess a strong knowledge of hotel systems like Opera or Fidelio and demonstrate excellent communication skills. This full-time role does not offer remote work and requires flexibility to work various shifts, including weekends and holidays.

Qualifications

• Proven experience in hotel front desk operations, preferably in a supervisory role.
• Strong knowledge of hotel systems (e.g. Opera, Fidelio or similar PMS).
• Excellent communication, problem-solving, and interpersonal skills.

Responsibilities

• Supervise and support front desk staff including receptionists and concierge personnel.
• Handle guest complaints and resolve issues promptly and effectively.
• Maintain accurate records and update the property management system.

Skills

Supervision Skills

Communication Skills

Problem-solving Skills

Interpersonal Skills

Multitasking

Tools

Opera

Fidelio

Job description

Key Responsibilities

Supervision & Team Leadership

Supervise train and support front desk staff including receptionists and concierge personnel.

Schedule shifts and manage daily team operations to ensure adequate staffing levels.

Motivate and mentor the front desk team to deliver exceptional guest service.

Guest Relations

Greet and assist guests upon arrival and departure ensuring a warm and professional experience.

Handle guest complaints and resolve issues promptly and effectively.

Monitor guest satisfaction and report recurring concerns to management.

Operational Duties

Oversee check-in check-out reservations and billing procedures.

Ensure all front office activities are conducted in line with hotel policies and brand standards.

Verify accuracy of guest accounts and oversee cash and credit transactions.

Coordinate with housekeeping and maintenance departments regarding room status and guest needs.

Administrative & Reporting

Assist in preparing front office reports occupancy data and revenue summaries.

Maintain accurate records and update the property management system (PMS).

Support in implementing new procedures to enhance operational efficiency.

Health Safety & Compliance

Ensure compliance with health safety and security regulations.

Promote and maintain a safe clean and professional front desk environment.

Qualifications & Skills

Proven experience in hotel front desk operations preferably in a supervisory role.

Strong knowledge of hotel systems (e.g. Opera Fidelio or similar PMS).

Excellent communication problem-solving and interpersonal skills.

Ability to multitask and remain calm under pressure.

Professional appearance and attitude.

Flexibility to work shifts including weekends and holidays.

Additional Information

We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work: No

Employment Type: Full-time

Key Skills

In House Legal,Deputy,Adobe Photoshop,Import & Export,Cosmetics

Experience: years

Vacancy: 1