Hotel Porter and F&B Assistant

AWD online; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-established hotel chain located in Central London is seeking a Hotel Porter to assist guests with their inquiries about hotel facilities and local attractions. Responsibilities include maintaining accurate records, providing customer service, and supporting food and beverage duties. The ideal candidate should possess strong communication skills and experience in customer service. This full-time position offers a competitive salary.

Qualifications

• Prior experience in a hotel or customer service role.
• Must be able to work flexible hours, including weekends.
• Ability to multitask and handle customer inquiries efficiently.

Responsibilities

• Assist guests with luggage and provide hotel information.
• Maintain accurate records of dining reservations.
• Welcome guests and carry out food and beverage assistant tasks.

Skills

Customer service

Communication skills

Problem-solving

Attention to detail

Job description

Hotel Porter to offer information and assistance to visitors and hotel guests in regards to hotel facilities, local attractions, dining, entertainment, transportation, sports events, recreation, tours, health and beauty treatments, child‑care, cultural events, shopping etc., while projecting a positive image at all times is required for a well‑established hotel chain based in Central London.

Please note: This is not a Security role and candidates must be prepared to carry out Food and Beverage Assistant duties which includes working behind the Bar.

SALARY: Competitive

LOCATION: Central London

JOB TYPE: Full‑Time, Permanent

JOB OVERVIEW

We have a fantastic new job opportunity for a Hotel Porter to offer information and assistance to visitors and hotel guests in regards to hotel facilities, local attractions, dining, entertainment, transportation, sports events, recreation, tours, health and beauty treatments, child‑care, cultural events, shopping etc., while projecting a positive image of the hotel and company at all times.

Working as the Hotel Porter you will keep a folder at the Concierge desk containing up‑to‑date information on restaurants, entertainment venues, transportation links, car hire, airport pick‑up services, health & beauty treatments, child‑care, cultural events, courier services, laundry facilities, shopping and any other services that may be of interest to hotel guests.

As the Hotel Porter you will maintain a courteous and professional telephone manner at all times and deliver all messages and correspondence to guests or the relevant department in a prompt and timely manner.

DUTIES

Your duties as a Hotel Porter and Food and Beverage Assistant will include:

Administration

• Maintain accurate record of customer reservations for the restaurants and bars
• Check and accept deliveries
• Verify use‑by and expiration dates on all goods received
• Assist in placing orders and requisitions. Complete all necessary paperwork
• Keep all delivery notes safe and pass them to the F&B Manager/Cost Control
• Keep menus, brochures and other promotional materials clean, tidy and readily available
• Obtain a guest list from reception at the start of each shift
• Ensure complete and accurate handover between shifts
• Keep a supply of local maps, brochures and magazines containing relevant local information
• Keep accurate record of all bookings made for guests

Telephone

• Be fully conversant with all telephone and fax equipment
• Keep record and be familiar with all extension numbers in the Hotel
• Maintain a courteous and professional telephone manner at all times
• Record and pass all messages to guests and other employees promptly

Guest Services

• Welcome guests upon arrival, help them with their luggage, escort them to the room and inform them of all in‑room and Hotel facilities
• Identify return clients and welcome them back
• Escort customers to an appropriate table or waiting area and assist with coats and bags
• Present the correct menus and give any explanation on menu items
• Give customers accurate information about any drinks offered in the menu
• Promote certain items of food and drinks at appropriate times (e.g. special weekend menus etc.)
• Liaise with kitchen staff and serve the correct type, quality and quantity of food in accordance with laid down procedures
• Attend to all guests and potential clients at the Concierge desk and in the hotel lobby in a courteous and efficient manner
• Answer customer enquiries politely and efficiently and where necessary seek help and information from other departments
• Serve drinks and snacks in the bar and lobby areas, following licensing law and weights and measures requirements
• Recommend hotel facilities and services first, or those of sister hotels if possible
• Ensure that only approved or contracted suppliers are used when recommending/booking a service for a guest
• Handle complaints promptly and professionally. Seek the assistance of senior reception staff, guest relations and the Duty Manager when necessary

Accounting and Cashiering

• Ensure the security of all moneys kept at the Concierge desk at all times, bearing personal responsibility for it
• Be familiar with the deposit/payment policy of suppliers
• Inform the guest where a higher charge will be incurred due to including commission
• Ensure correct laundry charges are applied to guest accounts and file a copy of the Audit Trail or guest bill with the movement list

General

• Be fully conversant with hotel and in‑room facilities
• Keep the Concierge desk and lobby area clean and tidy at all times
• Carry out minor repairs in guest bedrooms and public areas when necessary
• Arrive on duty at the correct time
• Ensure full and accurate handover between shifts

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P14045