Hotel Operations Manager

KBC Associates; Tees Valley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A hospitality management company is seeking an experienced Hotel Operations Manager to oversee hotel operations in England. This senior leadership role focuses on delivering exceptional guest satisfaction while driving financial performance and managing staff. The ideal candidate will possess a background in hotel management, with an emphasis on budgeting, P&L management, and strong leadership skills. A Bachelor's degree in Hospitality Management or Business Administration is preferred. Flexibility to work various hours is required.

Qualifications

• Previous experience as Operations Manager or Deputy GM in a similar size hotel.
• Proven skills in managing hotel operations, budgeting, and P&L responsibilities.
• Flexibility to work irregular hours, including evenings and weekends.

Responsibilities

• Lead daily hotel operations to deliver first-class service.
• Develop and implement business strategies to maximise revenue.
• Oversee budgeting, forecasting, and financial reporting.

Skills

Leadership skills

Interpersonal communication

Strategic thinking

Financial management

Education

Bachelor’s degree in Hospitality Management or Business Administration

Job description

Hotel Operations Manager

Role Overview

We’re seeking a dedicated Hotel Operations Manager to deliver exceptional guest service. This senior leadership role is responsible for overseeing all aspects of hotel operations—ensuring exceptional guest satisfaction, driving financial performance, managing staff, and maintaining compliance with industry standards.

Key Responsibilities

• Lead daily hotel operations to consistently deliver first‑class service.
• Develop and implement business strategies to maximise revenue and Profit & Loss performance.
• Hire, mentor, and manage a diverse team—fostering a culture of excellence and accountability.
• Oversee budgeting, forecasting, and financial reporting.
• Maintain robust health, safety, and hygiene standards throughout the property.
• Build strong relationships with vendors, business partners, and corporate clients.
• Coordinate events, promotions, and guest experience initiatives.
• Respond to guest feedback and resolve escalations promptly and professionally.
• Work hands‑on as needed across front desk, housekeeping, food & beverage, and other departments.

Qualifications & Experience

• Previous experience as Operations Manager or Deputy GM in a similar Size Hotel (branded or independent).
• Proven track record in managing hotel operations, budgeting, and P&L responsibilities.
• Exceptional leadership and team development skills.
• Strong interpersonal and communication abilities—adept at guest and stakeholder relations.
• Strategic thinker with experience developing and implementing business initiatives.
• In‑depth knowledge of health and safety regulations within hospitality.
• Flexibility to work irregular hours, including evenings, weekends, and holidays.
• Bachelor’s degree in Hospitality Management, Business Administration, or similar preferred.