Hotel Front Desk Agent – Night Shifts

Hotel Co 51; Bristol; On-site; GBP 20,000 - 25,000; Full time

Job summary

A fast-growing hotel operator in Bristol seeks a customer service representative. This role demands delivering first-class service and being the first point of contact for guests. Candidates should have experience in the service industry, flexibility in working hours including nights, and familiarity with hotel systems. Benefits include training opportunities, health plans, and discounted hotel rates worldwide. Join a team that values personality and dedication in a vibrant hospitality environment.

Benefits

Training and development opportunities

Health Cash Plan

Discounted room rates at Marriott hotels worldwide

Discount on Food & Beverages at Marriott hotels worldwide

Enhanced Maternity/Paternity/Adoption pay

Pension scheme

Twenty eight holidays annually increasing to max thirty three holidays

Qualifications

• Experience within the service industry is essential.
• Ability to work flexible hours, including night shifts.
• A personality assessment can be part of the recruitment process.

Responsibilities

• Deliver top quality customer service.
• Act as the first point of contact for guests.
• Answer internal and external calls.
• Handle general guest requests.

Skills

Customer service

Flexibility

Knowledge of hotel systems such as Opera and/or Micros

Knowledge of Food Safety & Licensing laws

Job description

A fast-growing hotel operator in Bristol seeks a customer service representative. This role demands delivering first-class service and being the first point of contact for guests. Candidates should have experience in the service industry, flexibility in working hours including nights, and familiarity with hotel systems. Benefits include training opportunities, health plans, and discounted hotel rates worldwide. Join a team that values personality and dedication in a vibrant hospitality environment.