Hotel and Spa Receptionist (Part-time)

China Fleet Country Club Ltd.; Saltash; On-site; GBP 10,000 - 40,000; Part time

Job summary

A country club in the UK is seeking a Part-Time Hotel and Spa Receptionist to provide exceptional customer service. Responsibilities include welcoming guests, managing reservations, and checking in and out guests. Ideal candidates should have basic computer skills, preferably with Microsoft Word, Excel, and Outlook. Benefits include free use of club facilities, free parking, and employee discounts. Applicants should be prepared for evening and weekend shifts, totaling 12.5 hours a week.

Benefits

Free use of the facilities including golf

Free parking

Employee assistance programme

Access to a discount platform

Discounts throughout the club

Free warm up driving range balls

Learning and development opportunities

Qualifications

• Computer literate with knowledge of Microsoft Office preferred.
• Previous hotel or spa reception experience preferred but not essential.
• Strong customer service skills required.

Responsibilities

• Meet and greet guests as they arrive.
• Handle reservations and check guests in and out.
• Manage bookings for Spa treatments.

Skills

Customer service

Computer literacy

Communication skills

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

A fantastic opportunity has arisen for a Part-Time Hotel and Spa Receptionist to join our team at the China Fleet Country Club which is set in 180 acres of beautiful Cornish countryside, just 15 minutes from Plymouth’s city centre. We are a Country Club that offers accommodation, fitness & leisure, golf, dining, hair & beauty, weddings, conference and events.

We are looking for a Hotel and Spa Receptionist to carry out all aspects of the customer journey from making reservations to departure whilst delivering a high standard of customer service to our guests, duties to include:

Responsibilities

• Meeting and greeting
• Dealing with reservation enquires
• Check guests in and out of the apartments
• Taking bookings for Spa treatments
• General administration
• Dealing with telephone and email enquires
• Cash handling

Must be computer literate, knowledge of Microsoft Word, Microsoft Excel and Microsoft outlook would be preferred. Previous hotel and or spa reception experience is preferred but not essential.

Hours

Hours are 12.5 per week over a two-week pattern and will require some evening and weekend shifts.

Benefits

• Free use of the facilities including golf
• Free parking
• Employee assistance programme
• Access to a discount platform
• Discounts throughout the club
• Free warm up driving range balls
• Learning and development opportunities

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.