Hotel Ambassador - Moxy Birmingham NEC

Hotel Co 51; Birmingham; Hybrid; GBP 18,000 - 24,000; Part time

Job summary

A hospitality establishment in Birmingham is seeking a Hotel Ambassador to provide exceptional guest experiences. This role offers flexible casual hours, focusing on welcoming and assisting guests while ensuring their stay is perfect. The ideal candidate will have a bright personality, a service industry background, and knowledge of hotel systems like Opera. Benefits include discounted room rates and a pension scheme. Join us in creating memorable stays for our guests!

Benefits

Health Cash Plan

Discounted room rates

Discount on Food & Beverages

Enhanced Maternity/Paternity/Adoption pay

Pension scheme

Twenty-eight holidays annually

Qualifications

• Experience within the service industry.
• Knowledge of hotel systems such as Opera and/or Micros.
• Understanding of Food Safety & Licensing laws.

Responsibilities

• Welcoming all guests upon arrival to the hotel.
• Assisting guests with all needs.
• Making recommendations.
• Ensuring every aspect of the guests stay is perfect.

Skills

Customer service

Guest interaction

Attention to detail

Sense of humour

Tools

Opera

Micros

Job description

Hotel Ambassador – Moxy Birmingham NEC

We have a fantastic position for a Hotel Ambassador at Moxy Birmingham NEC.

This role will predominantly be casual hours working afternoons and evenings; however, there could be some early shifts required. As this is a new role, hours will be flexible to start with and may increase as the role develops.

Moxy boldly breaks the rules of a conventional hotel stay across the globe. The non‑traditional experience starts with check‑in at the Bar Moxy and comes to life throughout its social public spaces.

Responsibilities

Your role is centred around guest interaction, anticipating guests’ needs and creating a memorable experience.

You Will Be Responsible For

• Welcoming all guests upon arrival to the hotel
• Assist guests with all needs
• Make recommendations
• Ensuring every aspect of the guests stay is perfect

We are looking for someone with a bright and welcoming personality. You will thrive on interaction and not be afraid to connect with our guests. Bring approachability, sense of humour and eye for detail – it is essential you are committed to providing great customer service and will ensure every guest has the best experience whether it is their first visit to Moxy or their tenth!

If that sounds like you, get in touch today and apply below.

Useful Experience

• Experience within the service industry
• Knowledge of hotel systems such as Opera and/or Micros
• Knowledge of Food Safety & Licensing laws
• Personal experience of travel & travel industry

BENEFITS FOR YOU!

• Health Cash Plan
• Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
• Discount on Food & Beverages at Marriott hotels worldwide
• Enhanced Maternity/Paternity/Adoption pay
• Pension scheme
• Twenty eight holidays (annually increasing to max thirty three holidays)

a personality assessment can be part of the recruitment process