Hospitality Team Leader - High Line

Resorts World Birmingham; Birmingham; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading hospitality venue in Birmingham seeks a Hospitality Team Leader to oversee operations and guide a team in a busy bar environment. Candidates should be self-motivated and skilled in delivering exceptional guest service. The position offers competitive pay and benefits including discounts and wellness programs. Join a vibrant team that values fun and customer satisfaction.

Benefits

Private GP helpline

Discount portal for retailers

Life assurance

Employee assistance programme

20% discounted gym membership

Mental health support

Qualifications

• Proven experience managing teams in busy environments.
• Ability to deliver excellent guest service consistently.
• Self-motivated with a positive attitude.

Responsibilities

• Overseeing the hospitality team in absence of management.
• Cashing up and managing shift responsibilities.
• Creating a positive and structured work environment.

Skills

Hospitality management

Team leadership

Guest service

Cash handling

Cocktail knowledge

Job description

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Hospitality Team Leader - High Line, Birmingham

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Client:

Resorts World Birmingham

Location:

Birmingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

c7425a118e03

Job Views:

5

Posted:

25.08.2025

Expiry Date:

09.10.2025

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Job Description:

Are you the calm, confident presence that keeps the team on track and the energy high? Do you thrive in fast-paced environments and know how to bring people together to deliver great results? We’re looking for a Hospitality Team Leader to support our Highline operations and guide the team when management isn’t on site. You’ll help run shifts smoothly, set the tone for service, and keep exceptional standards.

Key skills and responsibilities include:

• Confidently overseeing the hospitality team in the absence of management.
• Skilled in guiding and supporting teams with composure and focus.
• Self-motivated, driven and ready to take ownership.
• Experience managing teams in busy bar environments (cocktail and free pouring knowledge a plus).
• Experienced in delivering excellent guest service.
• Comfortable with cashing up, closing duties and shift running (training provided).
• A steady presence who brings structure, positivity and momentum to every shift.

In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits, read more details below.

WHAT WE OFFER
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:

Company funded benefits

• Private GP helpline.
• Discount portal for popular retailers, restaurants, leisure and more.
• Life assurance.
• Employee assistance programme - A confidential helpline providing 24/7 advice and counselling whatever the issue.
• 20% discounted gym membership.
• Mental health support.
• Family-friendly and wellbeing policies.

Flexible benefits* - designed for employees to choose the best package for their personal needs.

• Health Cash Plan (level 1 is company funded).
• Critical illness cover.
• Travel insurance.
• Health Screening.

Rewards, recognition, development, and events

• Genting Academy - online learning portal.
• Long service awards.
• Staff social fund.
• Annual company Christmas present.
• A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
• Tips

*Subject to eligibility.

Be part of the buzz at Resorts World Birmingham’s newest hotspot ‘Highline’ - a modern, stylish bar that will turn heads with its vibrant atmosphere, thrilling entertainment and standout cocktail menu. Join a team that’s passionate about great drinks, delicious food, and creating unforgettable experiences every day.

Resorts World, owned by Genting Casinos UK, is a vibrant destination with a beautiful lakeside location packed with entertainment — from casino and spa to bars, hotel, and events. Located opposite the NEC and the BP Pulse Live arena, we’re part of a campus that draws millions every year.

It’s a fast-paced, fun place to work - and we’re hiring! Whether you're passionate about hospitality, events, or entertainment and committed to working late nights and weekends, there’s a role for you in our vibrant team.