Hospitality Assistant Manager - Westminster School

Chartwells; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading hospitality company in London is seeking a Hospitality Assistant Manager to deliver exceptional service and manage operations. The ideal candidate will have supervisory experience, a passion for customer service, and the ability to drive growth. If you thrive in a fast-paced environment and enjoy leading teams, this position offers great opportunities for progression and employee recognition.

Benefits

Contributory pension scheme

Career Pathways and MyLearning programmes

Digital GP access

Travel discounts

Food shopping discounts

Cinema ticket discounts

Cash rewards

Wellness classes

Qualifications

• Hospitality supervisory experience with demonstrated ability to lead teams.
• Ability to work under pressure and manage budgets.
• Experience in a commercial foodservice environment.

Responsibilities

• Provide exceptional service to clients and manage client relationships.
• Drive hospitality operations to exceed customer requirements.
• Ensure compliance with Food Handling & Hygiene standards.

Skills

Customer service

Team leadership

Communication skills

Commercial awareness

Foodservice knowledge

Job description

Overview

As a Hospitality Assistant Manager, you will contribute to a passionate and friendly team working in a fast-paced environment. In return, you will have the chance to progress with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

You will provide exceptional service to our clients. You'll help manage client and contractual relationships in a commercial manner ensuring compliance and company policies are adhered to.

You will help drive the hospitality operations to exceed customer requirements, generate new sales leads and actively encourage revenue growth across the department with an approach to profit maximisation.

Benefits

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families
• Working 5 out of 7 days

Responsibilities

Your key responsibilities will include:

• Greeting and looking after our guests so they go home delighted
• Serving customers, ensuring they receive an easy and seamless personalised experience
• Being knowledgeable about the menu and making recommendations to our guests
• Representing Compass Group UK&I and maintaining a positive brand image
• Complying with Food Handling & Hygiene standards
• Complying with Health & Safety regulations

Our ideal Hospitality Assistant

Our ideal Hospitality Assistant will:

• Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride
• Take initiative and make decisions that are right for our customers
• Be an excellent team player with great communication skills
• Have a desire to succeed in your role
• Possess the ability to work under pressure
• Hospitality supervisory experience, with demonstrated ability to lead teams to deliver results
• Experience of working within brand guidelines to deliver results
• Experience in highly commercial and price sensitive markets
• Excellent communication and presentation skills
• Track record of growing sales and retaining business
• Foodservice or similar background
• Previous budget management and/or profit & loss responsibility
• Ability to communicate effectively to senior stakeholders
• Can demonstrate commercial awareness
• I.T & computer literate

About Us

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/0809/40453001/52761590/SU #Independent

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!