Hospitality Assistant/Cafe Assistant

BaxterStorey; London; On-site; GBP 29,000; Full time

Job summary

A hospitality services company in London is seeking a Hospitality Assistant to provide excellent customer service and support dining operations. This role involves taking orders, serving food, and maintaining dining areas. Candidates should have a friendly demeanour and be flexible with shifts. Previous experience in hospitality is desirable, but training can be provided. Join a team dedicated to exceptional service and inclusivity.

Benefits

28 days holiday including bank holidays

Birthday off

Volunteering days

Enhanced maternity leave

Free meals on shift

Pension and life insurance

Employee discounts on Perkbox app

Qualifications

• Friendly and approachable demeanour with excellent customer service skills.
• Ability to effectively communicate verbally and in writing.
• Experience in hospitality or food service is desirable.
• Flexibility to work various shifts, including evenings and weekends.

Responsibilities

• Assist in setting up and breaking down for events.
• Take food and beverage orders accurately.
• Serve meals and drinks with attention to detail.
• Maintain cleanliness in dining areas and service stations.
• Collaborate with kitchen staff for timely food delivery.

Skills

Customer service skills

Communication skills

Food and beverage service knowledge

Efficiency in fast-paced environments

Team player attitude

Physical stamina

Basic maths skills

Flexibility with shifts

Previous hospitality experience

Food hygiene knowledge

Passion for customer experiences

Job description

Overview

BaxterStorey – Location: Moorgate, London. Contract: Full time, 40 hours per week, Monday to Friday (flexibility required on hours). Salary: £28.8k. Exciting opportunity at this new location opening in November. Working in a team of 4, the hospitality service runs alongside a coffee shop.

Job Title

Hospitality Assistant

Responsibilities

• Assist in setting up and breaking down for events or functions as needed
• Take food and beverage orders accurately and efficiently
• Serve meals and drinks with attention to detail and presentation
• Maintain a clean and tidy dining area, including tables and service stations
• Collaborate with kitchen staff to ensure timely food delivery and quality
• Handle client enquiries and resolve any issues promptly and courteously
• Process payments and operate the till system accurately
• Adhere to all food safety and hygiene regulations
• Contribute to a positive team atmosphere and support colleagues during busy periods

Qualifications

• Excellent customer service skills with a friendly and approachable demeanour
• Strong communication abilities, both verbal and written
• Basic knowledge of food and beverage service techniques
• Ability to work efficiently in a fast-paced environment
• Team player with a supportive attitude towards colleagues
• Physical stamina to stand for extended periods and carry trays
• Basic maths skills for handling cash and card transactions
• Flexibility to work various shifts, including evenings and weekends
• Previous experience in hospitality or food service is desirable
• Food hygiene certificate is preferred, but training can be provided
• Passion for delivering exceptional customer experiences

Benefits

• 28 days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 weeks of enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts on the Perkbox app for high street shops, holidays and cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

About BaxterStorey and Diversity & Inclusion

We believe that our people set us apart. We are committed to an inclusive environment that encourages growth and celebrates diversity. We invest in development with ongoing training to help you thrive and we support a good work‑life balance.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio‑economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aims for our workforce to be truly representative of all sections of society, with every employee feeling respected and able to give their best. We aspire to set the standard and be recognised for having the most inclusive culture in hospitality.

Join us and bring your unique perspective to our team.