Hospitality Assistant

Compass Group; Birmingham; On-site; GBP 18,000 - 23,000; Full time

Job summary

A leading hospitality service provider in Birmingham is seeking a Hospitality Assistant to provide exceptional customer service. The role involves greeting guests, serving them, and maintaining a positive brand image. Ideal candidates are passionate, communicative team players who thrive under pressure. This full-time position (35 hours/week) offers an opportunity for professional growth.

Qualifications

• Passion for delivering outstanding service with a smile.
• Ability to take initiative and make decisions.
• Excellent communication skills.

Responsibilities

• Greet and take care of guests to ensure satisfaction.
• Serve customers with a seamless experience.
• Maintain knowledge of menu for recommendations.

Skills

Customer service

Teamwork

Communication

Initiative

Ability to work under pressure

Job description

Overview

We're looking for a Hospitality Assistant who will be the face of our business, delivering exceptional customer service for Restaurant Associates on a full time basis, contracted to 35 hours per week. You'll join a team that takes real pride in what they do - pride in our food, pride in our brand but most of all pride in our people.

As a Hospitality Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. In return, you will have the chance to progress with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Responsibilities

• Greeting and looking after our guests so they go home delighted
• Serving customers, ensuring they receive an easy and seamless personalised experience
• Being knowledgeable about the menu and making recommendations to our guests
• Representing Compass Group UK&I and maintaining a positive brand image
• Complying with Food Handling & Hygiene standards
• Complying with Health & Safety regulations

Qualifications

• Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride
• Take initiative and make decisions that are right for our customers
• Be an excellent team player with great communication skills
• Have a desire to succeed in your role
• Possess the ability to work under pressure

Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.

Job Reference: com/0409/97107001/52761000/BU #RA Group

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!