Hospital Front Desk & Guest Care Specialist

HCA Healthcare UK; Greater London; On-site; GBP 27,000; Full time

Job summary

A leading global healthcare provider is seeking a Front of House Receptionist at their London Bridge Hospital. The role involves ensuring a high level of service for patients and visitors, managing enquiries, and maintaining compliance with hospital policies. Candidates should have customer service experience and strong communication skills. This full-time position offers a salary of £27,222 per annum along with excellent benefits including private healthcare and generous holiday.

Benefits

25 days holiday plus bank holidays

Private Healthcare Insurance

Private pension contribution

Season Ticket Loan

Group Life Assurance

Critical illness cover

Enhanced Maternity and Paternity pay

Corporate staff discount

Flexible health and lifestyle benefits

Qualifications

• Previous experience within a similar, customer/client centric Reception role.
• Experience within the healthcare industry or a large corporate business would be advantageous.

Responsibilities

• Ensure that all Hospital and Statutory Policies are adhered to at all times.
• Maintain high service standards for patients, visitors, consultants, and staff.
• Deal with issues, complaints, requests, and enquiries promptly and courteously.
• Escort patients and visitors as required.
• Communicate with Porters and Duty Managers on daily admissions.

Skills

Excellent communication skills

Customer service experience

Healthcare industry knowledge

Job description

A leading global healthcare provider is seeking a Front of House Receptionist at their London Bridge Hospital. The role involves ensuring a high level of service for patients and visitors, managing enquiries, and maintaining compliance with hospital policies. Candidates should have customer service experience and strong communication skills. This full-time position offers a salary of £27,222 per annum along with excellent benefits including private healthcare and generous holiday.