Homelessness Prevention Officer

We Manage Jobs(WMJobs); Nuneaton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A local government council in Nuneaton seeks a Homelessness Prevention Officer to prevent homelessness and provide essential housing advice. The ideal candidate will possess strong customer care skills and experience in public service. Responsibilities include working closely with stakeholders and helping service users navigate statutory obligations. This role offers flexible working, a pension scheme, and a supportive work environment.

Benefits

Flexible working

Local Government Pension Scheme

Generous holiday allowance

Childcare vouchers

Qualifications

• Experience of dealing directly with members of the public.
• Understanding of customer care issues.
• Experience in a public sector or housing-related environment.

Responsibilities

• Preventing homelessness and delivering homelessness initiatives.
• Providing housing advice services.
• Building links with private sector landlords.

Skills

Customer care

Organizational skills

Interpersonal skills

Education

Grade A-C in English and Maths or equivalent

Housing qualification or equivalent at Level 2

Job description

Nuneaton and Bedworth Borough Council is a small Council with big values. We are committed to ensuring our services are delivered to the highest possible standard and we put the customer at the forefront of everything we do. By working for us you will become part of the team and will play your part in serving our community.

We are currently recruiting for Homelessness Prevention Officer to be part of our dynamic service with a vision of preventing homelessness.

You will be an integral member of the team at a time where some of the biggest changes to the rented sector are on the horizon and you will be a key point of contact for service users, officers and stakeholders, to help deliver the Council’s statutory obligations under the Housing Act 1996, Part VII and the Homelessness Reduction Act 2017.

As a Homelessness Prevention Officer, you will be responsible for:

• The prevention of homelessness, and the delivery of our Homelessness initiatives
• Providing housing advice services to all sectors of the housing market
• Building and maintaining operational links with private sector landlords and lettings agents

The post holder will work closely with other external organisations and internal teams to provide a holistic approach with regards to money management and digital skills and will sign-post as appropriate.

The successful candidate will have:

• Qualification at Grade A-C in English and Maths or equivalent, and willing to work towards or hold appropriate housing qualification or equivalent at Level 2.
• Experience of dealing directly with members of the public and understand customer care issues.
• Experience of working in a public sector service or housing related environment.
• Excellent organisational skills in terms of service planning, prioritising work, time management, effective use of resources and performance evaluation.
• Experience of contributing to partnership or multi-agency working.
• Knowledge of legislation relation to the recovery of monies owned to the Council.
• All round interpersonal skills and the ability to deal with people at all levels dealing with difficult situations establishing and meeting need with tact and diplomacy

We are looking for a positive, adaptable, and motivated person who wants to help move our service forward and is continually seeking to improve customer service.

You must be self-disciplined, motivated and be able to work with limited supervision using your own initiative, working in a fast paced and challenging environment.

As an employer, Nuneaton and Bedworth Borough Council offers a wide range of benefits, including flexible working, Local Government Pension Scheme, generous holiday allowance and childcare vouchers.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

Please note that all applications must be received on an online application form. We do not accept CV's and do not keep CV's on file unless part of an application.

Any communication with you will be via email, so please check your email, including spam/junk folders, and WMJobs account on a regular basis after submitting your application.

For any informal queries please contact Graeme Aitken

Email - [e-mail]

Phone - 02476 376300