Home to School Transport Senior Lead

Birmingham City Council; Birmingham; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A local government council in Birmingham is seeking a Home to School Transport Senior Lead to lead transport services for eligible students. This role requires strategic leadership, ensuring compliance with regulations, and driving service improvements. Applicants should have a background in managing high-impact projects and a deep understanding of special educational needs. The position offers hybrid working with responsibilities spanning across Birmingham, fostering independence and sustainable transport for children and young people.

Qualifications

• Strong background in service improvement and stakeholder engagement for transport services.
• Experience in leading initiatives that shape transport operations and compliance.
• Knowledge of special educational needs, disabilities, and mobility issues.

Responsibilities

• Lead the Home to School transport services and ensure compliance with regulations.
• Develop and review the Code of Good Practice and Transport Policy.
• Provide strategic leadership and direction to delivery of Travel Operations.

Skills

Leadership

Customer service excellence

Strategic governance

Project management

Stakeholder engagement

Job description

There is now the opportunity to join the CYPTS Leadership Team to support the delivery of our statutory duty of providing suitable transport for eligible students, ensuring that their needs are met and promoting independence and sustainable transport. This is a unique new opportunity as the role of Home to School Transport Senior Lead is a critical role to the success of CYPTS providing strategic leadership and direction to the delivery of Travel Operations, Travel Passenger and Schools Travel Liaison & Compliance Services.

• Leading and inspiring employees to provide excellent customer service.
• Establishing strategic governance frameworks and operational structures to meet legal obligations by overseeing self‑assessment, external scrutiny, and Test of Assurance processes to ensure compliance and effective performance.
• Overseeing Home to School transport services, ensuring effective delivery and alignment with risk assessments. Key responsibility will be allocating suitable transport options for children and adolescents, including Travel Passenger Assistants, in compliance with regulations.
• Ensuring all transport provision is in line with BCC Frameworks.
• Leading the development and review of the Code of Good Practice and Transport Policy to comply with legal requirements.

• The role requires a strategic and experienced people professional with a strong background in service improvement and stakeholder engagement for a transport provision service. Bringing extensive experience in leading initiatives that shape and evolve transport operations, passenger assistant and compliance and safeguarding services for children and young people. Adept at diagnosing organisational needs and translating insight into evidence‑based solutions that align with broader people strategies. Skilled in managing high‑impact projects, navigating conflicting demands, and delivering innovative, future‑focused transport outcomes for children and young people with budget constraints. Combining excellent interpersonal, influencing, and communication skills with a data‑led mindset to drive continuous improvement.

  Comfortable providing high‑level advice, guidance, knowledge, and proven excellent customer services of the challenges faced by children and young people with special educational needs and their families. Knowledge of special educational needs, disabilities, medical issues and mobility issues, with a deep understanding of how to align policy with operational and strategic goals.

  The role will offer hybrid working with travel across Birmingham.

  Please upload an up-to-date CV and Supporting Statement via the attachments part of your application. The Supporting Statement should outline how you meet the criteria for the role through your personal qualities, skills and experience and include your motivation for applying to the post. Note the Personal Statement should be no more than 1500 words. Unfortunately, we cannot consider any applications without a CV and Personal Statement attached.

  We encourage applications from people of all backgrounds and aim to have a workforce that represents the communities we serve. Our data tells us that for this level of role, ethnic minorities are underrepresented and therefore we will use positive action to support us to achieve diverse shortlists. This may mean that recruitment times are a little longer, but we think this is worth it to achieve our aim. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.