Hire & Sales Coordinator

GAP Group; Norwich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading equipment hire company in Norwich seeks a Hire & Sales Coordinator to enhance customer relationships and manage hire desk operations. The successful candidate will process administration, manage orders, and work with sales teams, ensuring excellent customer service. Ideal for those eager to learn, training is provided. Competitive salary and benefits offered.

Benefits

Competitive salary and bonus scheme

Employer Contributory Pension Scheme

Life Assurance

Up to 25 days annual leave plus public holidays

Option to buy up to 5 additional days leave

Employee Welfare Fund

Health & Wellness programs

Qualifications

• Previous experience in a high-volume customer service role is desirable, but training is provided.
• Excellent customer service skills are essential.
• Effective communication and strong organizational skills are required.
• Proficient IT skills with knowledge of MS Office, including Outlook and Excel.
• Ability to work independently and as part of a team.
• Passion for customer service with a willingness to learn.

Responsibilities

• Process all hire desk administration including customer and supplier queries.
• Manage small and national account orders in a fast-paced environment.
• Ensure sufficient stock levels and maximize sales opportunities.
• Interact with sales and workshop teams to deliver bespoke solutions.
• Resolve customer complaints and supplier issues efficiently.

Skills

Customer service

Communication

Organizational skills

IT skills

Team player

Tools

MS Office

Job description

Our team is the best in the industry - is it time for you to join us?

The Role

Our Lifting Services Division provides a range of specialist lifting equipment and provides bespoke installations hire and sales functions for a variety of customers, from small independent to large National accounts.

As the first point of contact at our depots, the Hire & Sales Coordinator (HSC) play a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them.

This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.

A typical day for the depot HSC will include:

• Processing all hire desk administration including customer and supplier queries
• Managing a variety of small and national account orders in a fast-paced environment
• Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
• Interacting with sales and workshop teams to deliver bespoke lifting solutions to our customers
• Resolving customer complaints and supplier issues efficiently

Successful applicants should demonstrate the following:

• Previous experience working within a high-volume customer service role would be desirable however full training will be provided
• Excellent customer service skills
• Effective communicator with strong organisational skills and attention to detail
• Proficient IT skills with working knowledge of MS Office including Outlook and Excel
• Strong team player with the ability to work to own initiative
• Although a hire-desk background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.

About GAP Group

GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays, a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

Benefits include

• Competitive salary and bonus scheme.
• Employer Contributory Pension Scheme.
• Life Assurance.
• Up to 25 days annual leave plus public holidays.
• The option to buy up to 5 days additional leave.
• Employee Welfare Fund (company funded social events).
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jabs).

So what next?

If you think you fit the profile we would love to hear from you!

To apply, all you need to do is upload your CV and complete our short application form and we'll take it from there.

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER