Hire Desk Controller

Office Angels; Redhill; On-site; GBP 25,000 - 35,000; Full time

Job summary

A well-known recruitment agency is seeking a Hire Desk Controller for a well-established tool hire business in Redhill. The role involves managing customer orders, coordinating equipment availability, and providing excellent customer service in a busy environment. Ideal candidates should have previous experience in plant or tool hire and a strong customer service background. Apply now for this exciting opportunity and join a dynamic team.

Qualifications

• Experience in plant or tool hire is highly desirable.
• Strong customer service experience in a service desk or contact center.
• Confident communicator with excellent interpersonal skills.

Responsibilities

• Manage customer interactions calmly and effectively.
• Process hire orders and coordinate deliveries.
• Maintain strong relationships with customers.

Skills

Customer service experience

Strong interpersonal skills

Organizational skills

Basic computer literacy

Tools

Inventory systems

Job description

Hire Desk Controller - Redhill

Permanent | Full-time

On behalf of my client, a well-established and growing tool hire business, I am recruiting for a Hire Desk Controller to join their team at the Redhill depot. This is a fantastic opportunity for someone who thrives in a fast-paced, customer-focused environment and enjoys being at the heart of depot operations.

This role would suit someone with experience in plant or tool hire, or a strong background in a busy customer service or contact centre environment where juggling multiple priorities comes naturally.

The Role

Reporting to the Branch Manager, the Hire Desk Controller will be the main point of contact for customers, handling on and off hire enquiries both face to face and over the phone. You'll play a key role in coordinating hires, supporting smooth equipment availability, and ensuring customers receive a seamless, efficient service from start to finish.

Key Responsibilities

• Deliver excellent customer service while managing expectations in a busy hire desk environment
• Process hire orders accurately, coordinating deliveries and collections of equipment
• Liaise closely with other depots and internal teams to ensure equipment availability
• Build and maintain strong customer relationships to encourage repeat business
• Maintain accurate records using internal hire and inventory systems
• Support sales activity by identifying opportunities and passing leads to relevant teams

Skills & Experience

• Previous experience in plant or tool hire is highly desirable
• Strong customer service background, ideally in a service desk or contact centre setting
• Confident communicator with strong interpersonal skills at all levels
• Highly organised with a methodical approach and excellent attention to detail
• Comfortable working under pressure in a fast-paced environment
• Basic computer literacy and experience using hire, stock, or inventory systems

If you are enthusiastic, friendly, and have a passion for supporting others, this position is perfect for you. Apply now to join our client's team.

If you experience any issues applying, please send your CV along with the name of the role you are applying for to [e-mail].

Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy. Please be aware we receive a lot of applicants for our roles; if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - www.officeangels.com.

Office Angels is an employment agency and business. We are an equal‑opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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