Hire and Sales Coordinator - Derby

Gap Group; Long Eaton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hire solutions company in Long Eaton is seeking a Hire & Sales Coordinator to manage customer relationships and hire desk administrative tasks. You will be responsible for processing queries and managing hires while ensuring stock levels meet demand. The ideal candidate will have previous experience in a hire desk role, excellent customer service, and strong communication skills. This role offers a competitive salary and numerous benefits including annual leave and a pension scheme.

Benefits

Competitive salary and bonus scheme

Up to 25 days annual leave

Contributory Pension Scheme

Life Assurance

Health & Wellness programs

Qualifications

• Previous experience in a high-volume hire desk role is essential.
• Focus on increasing sales and excellent customer service skills.
• Strong attention to detail and ability to work on own initiative.

Responsibilities

• Process hire desk administration including customer and supplier queries.
• Manage a range of incoming and outgoing hires per day.
• Ensure sufficient stock levels to meet customer demand.

Skills

Customer service skills

Organisational skills

Communication

IT skills

Team player

Tools

MS Office

Job description

Overview

Our team is the best in the industry - is it time for you to join us? The Role: Our nationwide Trenching and Shoring division hire a range of equipment across the construction, utilities and infrastructure industries to identify the correct solution to support excavations safely using trench boxes, trench sheets, and braces systems. As the first point of contact for our depots, Hire & Sales Coordinators (HSC) play a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.

A typical day for a HSC will include:

Responsibilities

• Processing all hire desk administration including customer and supplier queries
• Managing a range of incoming and outgoing hires per day
• Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
• Load checking vehicles and working effectively with the depot team of drivers and fitters
• Resolving customer complaints and supplier issues efficiently

Qualifications

• Previous experience of working within a high-volume hire desk role is essential
• Excellent customer service skills with a focus on increasing sales
• Effective communicator with strong organisational skills and attention to detail
• Proficient IT skills with working knowledge of MS Office including Outlook and Excel
• Strong team player with the ability to work to own initiative
• Although a plant hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.

Benefits

• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company-funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)

GAP Hire Solutions has 10 divisions offering the hire of equipment throughout the UK. We are looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays, a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.