Higher Clerical Officer - West of Scotland Mobility and Rehabilitation Centre (WESTMARC)

NHS Scotland; Glasgow; On-site; GBP 25,000 - 30,000; Full time

Job summary

A large healthcare organization in Glasgow is seeking a Higher Clerical Officer to support the West of Scotland Rehabilitation & Mobility Centre. You will manage administrative tasks, schedule appointments, and update patient records. The ideal candidate has SVQ Level 3 qualifications and strong communication skills. This role offers fixed shift patterns and is an opportunity to contribute to a diverse healthcare team.

Qualifications

• Educated to SVQ Level 3 or have equivalent knowledge and experience in an administration environment.
• Sound knowledge of office packages and excellent communication and organisational skills.
• Desirable experience of working in an office environment with a patient focus.

Responsibilities

• Work within a small administration team carrying out a variety of administration tasks.
• Call patients and schedule appointments for repairs to their wheelchair.
• Update patient records and provide reception cover to visitors.

Skills

Excellent communication skills

Organisational skills

Ability to deal with difficult situations

Education

SVQ Level 3 or equivalent knowledge

Tools

Office packages

Job description

Overview

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

Shift pattern: Monday, Tuesday, Thursday, Friday 08:30–16:30. Wednesday 08:30–16:00.

Role opportunity

An opportunity has arisen with West of Scotland Rehabilitation & Mobility Centre (WestMARC) for a Higher Clerical Officer, within our Yoker Depot. WestMARC provides a range of rehabilitation technology services for the West of Scotland, covering 6 health boards delivered by clinical teams to wheelchair and seating patients and prosthetics patients.

Responsibilities

• Work within a small administration team carrying out a variety of administration tasks.
• Call patients and schedule appointments for repairs to their wheelchair.
• Update patient records and provide reception cover to visitors attending the site.
• Perform general administration duties as required.

Qualifications

• Educated to SVQ Level 3 or have equivalent knowledge and experience in an administration environment.
• Sound knowledge of office packages and excellent communication and organisational skills.
• Experience of working in an office environment with a patient focus is desirable.
• Ability to deal with difficult situations and remain calm under pressure.

Other information

Informal Contact: Linda Middleton, Administration Manager – [e-mail] / 0141 951 5326.

Details on how to contact the Recruitment Service can be found within the Candidate Information Packs.

Due to the anticipated response to this post it may close before the closing date noted on the advert; once you start your application form please complete it immediately.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.

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