HIA Support Officer

Adecco; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking an HIA Support Officer based in Twickenham, Greater London. This full-time role requires managing client enquiries, processing payments, and working closely with housing stakeholders. Ideal candidates will have experience in financial systems, strong communication skills, and a detail-oriented approach. This position offers an hourly rate of £18.27 PAYE or £24.14 UMB for a 3-month contract with potential for extension.

Qualifications

• Experience in multi-disciplinary environments.
• Ability to work under pressure.
• Detail-oriented with strong communication skills.

Responsibilities

• First point of contact for HIA enquiries.
• Manage documentation for grants and repairs.
• Liaise with clients and contractors.

Skills

Experience in financial/payment systems

Skilled in raising invoices

Excellent written communication skills

Empathy in communicating with vulnerable clients

Proficient in IT systems and databases

Tools

Civica

Saffron

Integra

Job description

Overview

Job Title: HIA Support Officer
Location: Twickenham, TW1 3BZ - Full time Office Based
Hourly rate £18.27 PAYE / £24.14 UMB Per Hour
Contract Length: 3-month contract (possibility of extension)
Working Pattern: Full Time, Monday - Friday, 36 hours
ASAP Start

Key Responsibilities

• Be the first point of contact for HIA enquiries, providing empathetic and informed support.
• Manage and process documentation for grants and adaptive works.
• Liaise with clients, landlords, Housing Associations, solicitors, Occupational Therapists, and contractors.
• Use systems like Civica, Saffron, and Integra to manage client data, raise orders, and process payments.
• Ensure contractor work meets specifications before authorising payments.
• Prioritise urgent repairs and provide feedback following complaints.
• Produce reports and maintain accurate records for insurance and audit purposes.

Qualifications

• Experienced in financial/payment systems and multi-disciplinary environments.
• Skilled in raising invoices, processing payments, and working under pressure.
• Empathetic and confident in communicating with vulnerable clients.
• Detail-oriented with excellent written and verbal communication skills.
• Proficient in using IT systems and databases.

Additional Information

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.