Helpdesk Administrator

Nottinghamshire Healthcare NHS Foundation Trust; Woodbeck; On-site; GBP 25,000; Full time

Job summary

A prominent healthcare trust in the UK is seeking a full-time Helpdesk Administrator to join its Estates department at Rampton Hospital. The successful candidate will be the first point of contact for maintenance requests and will handle communication with internal and external staff. This role requires strong administrative capabilities and excellent customer service skills. Competitive salary of £24,465 per annum is offered.

Benefits

Occupational health services

Employee support networks

Comprehensive training programs

Qualifications

• Strong administrative skills related to Helpdesk services.
• Ability to handle various communication methods effectively.
• At least 1 year of customer services experience required.

Responsibilities

• Record maintenance requests accurately using the CAFM system.
• Provide friendly and proactive service for incoming calls.
• Support the Department's administrative tasks alongside the Helpdesk team.

Skills

Customer service experience

Attention to detail

Communication skills

Teamwork

Initiative

Education

General education

NVQ2 Business Administration

RSAII/OCR II Word Processing or equivalent

RSAIII or equivalent Typewriting

European Computer Driving Licence

NVQ2 Customer Care

Tools

Microsoft Office

Database systems

Job description

Overview

Nottinghamshire Healthcare NHS Foundation Trust

We have an exciting opportunity for a full-time Helpdesk Administrator to join our busy team in the Estates department based at Rampton Hospital. The post holder will form part of the existing Helpdesk team and will be the first point of contact for all calls received from Trust staff, external customers and contractors regarding the reporting of maintenance requirements within the Forensic settings, which can include maintenance repairs, transport, portering jobs and room bookings.

You will provide a friendly and proactive service to customers requesting jobs through a variety of communication (email, telephone, and face to face) as well as general administrative work to assist the Department including monitoring of contractors and raising purchase orders relating to their work.

Closing date: 12 October 2025

Responsibilities

With strong administrative skills and customer focus, you will be required to record accurate details of all requests for maintenance using the CAFM system (Computer Aided Facilities Management System, FSI Concept), demonstrating an efficient handling of each query which may be giving an update on how an issue/job is progressing and reassuring the caller that their job will be dealt with in a timely manner, ensuring the details are processed correctly and passed onto the appropriate team for action.

Interviews

Interviews to be held on 27th and 29th October 2025.

About us

#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.

We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.

We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.

The health and wellbeing of colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.

Job responsibilities

This role requires an experienced Helpdesk Administrator who is able to effectively communicate with internal and external departments, agencies and contractors whilst employing consistent and rigorous attention to detail and confidentiality with the ability to provide a pleasant and efficient response to a wide range of callers and enquiries on a daily basis. The post holder will work independently but also as part of a team and be expected to use their own initiative in all areas of their work.

You will need to have:

• General education
• European Computer Driving Licence
• RSAII/OCR II Word Processing (or equivalent)
• RSAIII (or equivalent) Typewriting
• NVQ2 Business Administration
• NVQ2 Customer Care

Training

• Participate in mandatory training
• Customer Care
• Undertake training commensurate with role

Experience

• Knowledge of a customer services environment
• At least 1 year customer services experience
• Experience of working in an office environment
• Able to work using their own initiative and as part of a team
• Knowledge of data retrieval systems
• Understanding of customer awareness
• Experience in similar post

Knowledge

• Working knowledge and conversant with Microsoft Office packages
• Working knowledge of database systems
• Accurate keyboard skills and attention to detail
• Good organisational skills
• Good telephone/customer services manner
• Familiar with electronic diary systems
• Ability to use their own initiative
• Knowledge of Policies and Procedures
• Knowledge of Estates & Facilities

Values & Behaviours

• All colleagues are expected to demonstrate at interview that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork
• All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation

Physical Requirements

• Sitting for long periods due to inputting on a computer
• Occasional lifting (of boxes/stationery orders)

Dispositional attributes

• Motivated and conscientious
• Team Player
• Willingness to undertake new activities

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Nottinghamshire Healthcare NHS Foundation Trust

£24,465 a year per annum (pro rata for part time)