Healthcare Support Worker- Emergency Department

NHS; Poole; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization is seeking a Band 3 Emergency Healthcare Assistant to join their nursing team in Poole. The candidate must have experience in an Emergency department and will work as part of a team to provide dignified and compassionate care. Key qualifications include a healthcare-related NVQ and effective communication skills. This role offers no sponsorship and is based at Royal Bournemouth Hospital and Poole Hospital, with interviews scheduled for January 2026.

Qualifications

• Experience in delivering personal care.
• HCSW experience in acute hospital setting.
• Completion of the ED competency booklet.

Responsibilities

• Provide dignified and safe care for patients.
• Work under supervision of registered health care professionals.
• Maintain high standards of documentation.

Skills

Compassionate interpersonal skills

Effective communication

IT literacy

Taking Routine Observations

Venepuncture

Cannulation

Education

Care certificate (willingness to obtain)

Healthcare related NVQ

Job description

University Hospitals Dorset NHS Foundation Trust

Healthcare Support Worker – Emergency Department

The closing date is 29 December 2025

We are looking for experienced Band 3 Emergency HCA's to join our nursing team at UHD. The candidate should have experience and evidence of working in an Emergency department and have completed their Band 3 nursing competencies or equivalent. They should be an excellent communicator, be able to work well as part of a team and autonomously.

This role requires ED competency booklet completed

Please note we cannot offer sponsorship for this role.

Base Location: Royal Bournemouth Hospital and Poole Hospital

Interview Date: 6th January 2026

Main duties of the job

To work as an effective member of the team under the supervision and direction of a registered health care professional, providing dignified, compassionate and safe care for patients whilst ensuring high standards of documentation are maintained.

About us

Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues. UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme. This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.

Please note if the role or service is relocated as part of a planned move, employees will not be eligible for excess mileage reimbursement. Travel from the postholder's home to the new work base will be considered a normal commute. Any other changes not related to this relocation will be managed according to the relevant Trust or National terms and conditions.

Job responsibilities

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.

Person Specification

Qualifications

• Care certificate (willingness to obtain)
• Healthcare related NVQ
• IT literate
• Taking Routine Observations
• Compassionate, interpersonal skills with the ability to communicate effectively with patients, carers and relatives remaining sensitive and empathetic
• Experienced in delivery of personal care
• Taking Neurological Observation
• Venepuncture
• Cannulation

Experience

• HCSW Experience in acute hospital setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Dorset NHS Foundation Trust