Health Care Assistant

BEXLEY HEALTH NEIGHBOURHOOD CARE C.I.C.; England; On-site; GBP 27,000 - 32,000; Full time

Job summary

A healthcare organization in the United Kingdom is seeking a full-time Health Care Assistant to join the Urgent Treatment Centre team. This role involves supporting patients and clinical staff, maintaining professional standards, and undertaking various clinical tasks. Ideal candidates will have NVQ Level 3 and experience in patient care settings. The position requires flexibility in working hours, including weekends, with locations at Queen Mary's Hospital and Erith Hospital. Competitive salary based on experience is offered.

Qualifications

• Evidence of current clinical experience relative to this post.
• Good organizational & time-management skills.
• Evidence of providing a high level of customer care.

Responsibilities

• Support assessment of client needs using protocols.
• Provide a reception service to patients and family.
• Log accurate data and maintain clinical environments.
• Undertake technical & clinical procedures following training.

Skills

Clinical skills

Customer care

Organizational skills

Time management

Education

NVQ Level 3 qualification

Tools

Cleo/Emis

Job description

Job Summary

Bexley Health Neighbourhood Care (CIC) has a full‑time vacancy for a Health Care Assistant with flexible hours including weekends to work at the Urgent Care Centre at Queen Marys Hospital and Erith Hospital. Experience working in the NHS and urgent treatment centres would be desirable. The role requires working as part of the Urgent Treatment Centre team to provide support to patients and the team, undertaking delegated tasks and working without supervision where appropriate, reporting back to the responsible clinician.

Main Duties

Support the assessment of client needs and respond accordingly with the use of protocols and pathways where appropriate. Observe confidentiality and maintain a professional image at all times. Ensure clinical environments for self and others are prepared & maintained according to Health and Safety and Infection Control policies in addition to local protocols. Maintain accurate data input for patients. Attend appropriate training sessions, including in‑service training to develop, improve and maintain clinical skills and knowledge. Mentor other colleagues as appropriate to the role. Support triage to patients presenting to the Urgent Treatment Centre with undifferentiated conditions using electronic protocols & templates. Provide first contact immobilisation of fractures within protocol & mobilisation advice and care. Provide wound care services within a health care setting.

Administrative Duties

Provide a reception service to patients, families and carers, answering enquiries in a helpful or welcoming manner as required.

About Us

Bexley Health Neighbourhood Care (BHNC) is a GP Federation supporting the 21 Bexley Practices / 4 PCNs who are working collaboratively to enhance the health & wellbeing of Bexley residents, covering over 246,000 patients.

Organisational Values / Objectives

The goals of BHNC are to work strategically with all Bexley Primary Care Networks (PCNs), to help secure the best services for patients whilst working together, to support the member practices in the challenges of a changing NHS. BHNC aims to improve the morale of PCNs / general practice in Bexley, by sharing expertise, services & supporting its workforce. BHNC will make a positive impact on the medical services in Bexley, by working closely with the CCG, local NHS trusts, local providers & patient groups, to improve the delivery of healthcare to the local population.

Safeguarding Statement

At Bexley Health Neighbourhood Care (BHNC), we are committed to safeguarding and promoting the welfare of all children, young people, & vulnerable adults involved in our activities. We are committed to protecting and promoting the welfare of the adults, children & young people we work with and expect all staff & volunteers to share this commitment. We recognise that all our staff & clients, regardless of race, age, ability, gender, identity, sexual orientation, religion or belief, have the right to protection from all types of harm or abuse. Please see the full BHNC Safeguarding Statement attached to this advert.

Job Details

• Date posted: 03 December 2025
• Salary: Depending on experience £27,486 pa – Band 4
• Contract: Permanent
• Working pattern: Full‑time, Flexible working
• Reference number: B0027-25-0018
• Job locations:
  • Queen Marys Hospital – Frognal Avenue, Sidcup, Kent, DA14 6LT
  • Erith & District Hospital – Park Crescent, Erith, Kent, DA8 3EE

Job Responsibilities

Key responsibilities are for a Health Care Assistant in the Urgent Treatment Centre. The role includes:

• Clinical Duties: support assessment of client needs using protocols & pathways, observe confidentiality, maintain professional image, prepare & maintain clinical environments, log accurate data, attend training, mentor colleagues, support triage using electronic protocols, perform clinical procedures (recording TPR, BP, O2 sats, ECGs, venepuncture), provide first contact immobilisation of fractures, wound care services.
• Administrative Duties: reception service, record client details into Cleo/Emis, facilitate ordering, distribution & maintenance of equipment, support service development, participate in audit/research activity.
• Specific Duties in support of the Urgent Treatment Centre team: undertake technical & clinical procedures following training and assessment (wound assessment, urinalysis, blood pressure, peak flow, ECG recording, obtaining specimens, clinical observations), treatment activities for simple fractures, health promotion brief interventions, maintain clean environment, clean & stock clinical rooms.
• Personal Responsibilities: promote BHNC values, act as ambassador, work flexibly, promote evidence‑based practice, provide high level of customer service, maintain professional awareness, participate in appraisal & personal development plan, check & order supplies, maintain clinical care records, ensure consulting areas stocked, maintain communication with patients & UTC team, provide high level of customer service to patients, visitors & carers.

Person Specification

Experience

Essential

• Evidence of current clinical experience relative to this post, including competency of recording baseline observations (blood pressure, pulse, respiration, temperature, pulse oximetry, blood glucose).
• Evidence of good organisational & time‑management skills, involving direct patient/professional interface.
• Evidence of providing a high level of customer care.

Desirable

• Previous experience of working in Primary Care, Urgent Care or Emergency Care.
• Previous experience of wound care, venepuncture, recording ECGs and carrying out treatments for simple fractures, working with adults & children.

Other

Essential

• Ability to be flexible over hours worked within contracted hours to meet the needs of the service.
• Ability to work shifts within the operational hours.
• Ability to work effectively within a multidisciplinary team.
• Physical demands: moving & handling, fine motor skills for wound care.
• Ability to travel between Queen Mary and Erith locations.
• Proof of vaccination & immunisation status.

Qualifications

Essential

• NVQ Level 3 qualification.

Desirable

• GCSE grade C or above in English and Maths, or equivalent.
• Willingness to undertake further training as required.

Knowledge and Skills

Essential

• Able to use Internet as an information resource, including searching databases.
• Good general education.
• Basic IT & keyboard skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975; a submission for Disclosure to the Disclosure and Barring Service will be necessary to check for any previous criminal convictions.

Employer Details

• Employer name: Bexley Health Neighbourhood Care CIC
• Address: Queen Marys Hospital, Frognal Avenue, Sidcup, Kent, DA14 6LT
• Website: https://www.bhnc.org.uk/