Head Waiter — 5-Star Guest Experience Lead

Coworth Park; Sunninghill; On-site; GBP 10,000 - 40,000; Full time

Job summary

A luxury hotel in the United Kingdom seeks a Head Waiter to ensure a 5-star experience for guests. Responsibilities include delivering exceptional service, managing events, and addressing guest needs creatively. Ideal candidates will have excellent communication skills and a strong customer service ethic. The role offers an employee bonus scheme, training and development opportunities, and a vibrant workplace culture. Join us to become a vital part of our commitment to exceptional hospitality.

Benefits

Employee bonus scheme

Complimentary stays across Dorchester Collection Hotels

50% F&B discount

Vibrant social events

Enhanced family leave entitlements

Competitive private pension scheme

Apprenticeship and development opportunities

Up to £1,000 bonus for referrals

Immediate wellbeing advice access

Qualifications

• Strong communication skills to ensure efficient operation.
• Ability to deliver a top-tier 5-star experience.
• Flexibility and creativity in addressing guest needs.

Responsibilities

• Deliver the ultimate 5-star experience for guests.
• Assist with events, greet guests, and manage menu knowledge.
• Handle challenges creatively to fulfill guest requests.

Skills

Great communication skills

Strong customer-service ethic

Ability to handle special requests

Job description

A luxury hotel in the United Kingdom seeks a Head Waiter to ensure a 5-star experience for guests. Responsibilities include delivering exceptional service, managing events, and addressing guest needs creatively. Ideal candidates will have excellent communication skills and a strong customer service ethic. The role offers an employee bonus scheme, training and development opportunities, and a vibrant workplace culture. Join us to become a vital part of our commitment to exceptional hospitality.