Head of User Experience and Engagement

Centre for International Development and Training (CIDT); Wolverhampton; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading university in the UK is seeking a Head of User Experience and Engagement to ensure that the university community is informed and engaged in their digital future. The role focuses on making digital services intuitive and easy to work with, improving them through user feedback. The ideal candidate will demonstrate leadership and a commitment to enhancing user experience across all digital platforms.

Qualifications

• Be passionate about ensuring that user experience is at the heart of our digital services.
• Experience in collecting and analyzing user feedback to improve services.
• Ability to lead and demonstrate organizational values.

Responsibilities

• Ensure all digital services are intuitive and easy to work with.
• Test and improve services based on user feedback.
• Work with all teams within Digital Services.

Job description

Overview

The University has ambitious plans and is in a period of exciting and rapid growth. Digital is central to this, and a brand new and far-reaching digital vision is being developed to support and enable this collective ambition.

Role

The Head of User Experience and Engagement will be at the heart of this, ensuring that the university community are informed and engaged in their digital future and can make best use of existing and future digital tools and technologies.

Responsibilities

• Be passionate about ensuring that user experience is at the heart of everything we do and that all digital services are intuitive and easy to work with.
• Test and improve services through the collection and analysis of user feedback via surveys such as the Jisc Digital Insights and NSS, making recommendations for improvements and reporting on how we compare to the wider sector.
• Lead by example within Digital Services, working with all teams and as a member of the Digital Services leadership team to demonstrate the values and behaviours of the staff charter.
• Ensure that all digital services staff demonstrate those values and behaviours in their everyday activities.

Selection process

Selection activities will take place on Tuesday 23rd September 2025.

Further information

For more information or an informal discussion about the role please contact:

Nici Cooper
Deputy Director
Email: [e-mail]
Mob: [phone]

Diversity and inclusion statement

The University is committed to ensuring the diversity of our staff body reflects those of the student and local communities we serve. We particularly welcome applications from candidates of Black, Asian, or Ethnic Minority heritage, and candidates who are Disabled (including people who may not define themselves as disabled, but nevertheless encounter challenges).

PLEASE NOTE: Applications are scored against the criteria set out in the job description and person specifications attached to this advert. Applications are not assessed against the job advert, so please ensure your applications are crafted against the Job Description and Person Specification contained within it.