Head of Unplanned Care Transformation

CROYDON HEALTH SERVICES NHS TRUST; Greater London; On-site; GBP 60,000 - 70,000; Full time

Job summary

A healthcare provider in Greater London is seeking a Transformation Lead to spearhead strategic initiatives in urgent and emergency care. The ideal candidate will have proven leadership experience, expertise in change management, and a solid background in continuous improvement methodologies. This role offers the chance to make a significant impact on patient care and service efficiency. Competitive compensation and supportive work culture are part of the offer.

Benefits

Core skills training

Professional development opportunities

Empowering work culture

Qualifications

• Proven experience in leading large-scale transformation in urgent or emergency care.
• Strong leadership and change management skills.
• Hands-on approach to problem-solving and service redesign.
• Expertise in methodologies like Lean and Six Sigma.

Responsibilities

• Lead strategic transformation initiatives across urgent and emergency care.
• Drive improvements in patient flow and care quality.
• Manage complex transformation programmes and deliver benefits on time.
• Collaborate with stakeholders to deliver patient-centred care pathways.

Skills

Leadership skills

Stakeholder engagement

Change management

Strategic thinking

Problem-solving

Continuous improvement methodologies

Job description

Responsibilities

• Lead strategic transformation initiatives across urgent and emergency care.
• Drive improvements in patient flow, service efficiency, and care quality.
• Manage complex transformation programmes, ensuring delivery of benefits on time and within budget.
• Support the Trust's performance against national targets, including A&E and ambulance handover standards.
• Act as a senior advisor to the Executive Team and Director of Transformation.
• Lead the design and delivery of strategic transformation programmes that improve urgent and emergency care services across the Trust.Work closely with clinical, operational, and executive teams to align transformation initiatives with national priorities and local performance targets.
• Oversee the governance, planning, and delivery of transformation projects, ensuring on-time, on-budget delivery and measurable benefits.
• Design and facilitate rapid improvement workshops to identify and implement solutions that address key challenges in unplanned care.
• Lead and develop a high‑performing transformation team, fostering a culture of innovation, accountability, and continuous improvement.
• Collaborate with internal and external stakeholders, including system partners, to deliver integrated and patient‑centred care pathways.
• Monitor and report on programme progress, risks, and outcomes to the Executive Team and Trust Board.

Are you ready to lead transformational change in urgent and emergency care? Do you thrive in fast‑paced environments where strategic thinking, collaboration, and innovation are key to improving patient outcomes?

Qualifications

• Proven experience in leading large‑scale transformation in urgent or emergency care.
• Strong leadership, stakeholder engagement, and change management skills.
• A strategic thinker with a hands‑on approach to problem‑solving and service redesign.
• Expertise in continuous improvement methodologies (e.g. Lean, Six Sigma).

Band 8c.

Croydon Health Services NHS Trust provides hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1 August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

Our main hospital site, Croydon University Hospital is one of the busiest in London. We're also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people's homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children's Hospital at Home cares for children with long‑term conditions without them having to come to hospital.

Across the NHS everyone is working hard to meet growing demand and we're no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.

Croydon is a busy, exciting and diverse place to work. The borough has one of the youngest populations in London and continues to grow. We are a very close‑knit and friendly organisation where all 3,600 members of staff are valued. We strongly believe that our employees are our greatest asset and so through Listening into Action – our way of engaging staff – we empower everyone at any level to initiate and bring about real improvements in our care.