Head of Software & Systems Support

Major Energy Onshore; Lamesley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A growing engineering company in Lamesley is seeking a Systems/Software Support Manager to lead their support function for software systems in the Energy sector. This role involves hands-on and strategic responsibilities including the management of support requests, maintaining service levels, and collaborating with teams for quick issue resolution. The ideal candidate will have relevant qualifications and experience in technical support or systems maintenance, providing a chance for personal development and a comprehensive benefits package.

Benefits

Good benefits package

Personal development opportunities

Qualifications

• Good background in Software Systems.
• Proven experience in a support or maintenance coordinator or management role.
• Strong technical aptitude in systems maintenance, electrical engineering or IT support.

Responsibilities

• Act as the primary point of contact for support requests and triage issues.
• Monitor support ticket systems and ensure timely resolution of issues.
• Develop and maintain detailed documentation for support processes.

Skills

Technical aptitude

Organizational skills

Time management

Communication skills

Data analysis

Education

HNC or higher in a relevant field

Tools

Support ticketing systems

Project management tools

Job description

A growing engineering company in Lamesley is seeking a Systems/Software Support Manager to lead their support function for software systems in the Energy sector. This role involves hands-on and strategic responsibilities including the management of support requests, maintaining service levels, and collaborating with teams for quick issue resolution. The ideal candidate will have relevant qualifications and experience in technical support or systems maintenance, providing a chance for personal development and a comprehensive benefits package.