Head of Sales EMEA

Valsoft Corporation; City of Westminster; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

A leading cloud contact center provider is seeking a Director Partner & Channel for EMEA. This role involves overseeing the partner ecosystem across CRM alliances and driving tangible revenue growth. The ideal candidate will have over 10 years in partner sales within enterprise SaaS and strong familiarity with CRM systems. The position requires excellent stakeholder management and a willingness to travel 30-40%. This is an equal opportunity employer committed to diversity.

Qualifications

• 10+ years in alliances/channel/partner sales within enterprise SaaS.
• 5+ years covering EMEA markets.
• Hands-on with deal desks and late-stage execution.
• Comfort with CRM ecosystems like Salesforce and ServiceNow.
• Experience in program-building and pipeline governance.

Responsibilities

• Oversee GTM reporting and ensure TQL/SAO capture.
• Drive Certified Install Partner ramp for improved delivery.
• Execute CRM alliance functions for strategic pursuits.
• Coordinate ISV/Select portfolio vitality with global teams.
• Identify empowered partner executive sponsors.
• Maintain accurate partner-influenced forecasts and KPIs.

Skills

Partner sales experience

Commercial acumen

Stakeholder management

Fluency in English

Knowledge of CRM systems

Job description

Director Partner & Channel – EMEA (Five9)

Five9 is a leading provider of cloud contact center software. As the Director Partner & Channel – EMEA, you will own the partner ecosystem across CRM alliances, ISV/Select, and GSIs, translating our partner strategy into tangible revenue growth.

Responsibilities

• Oversee GTM reporting, ensuring TQL/SAO capture and attribution.
• Drive Certified Install Partner ramp (VCC, Digital, IVA, Agent Assist) to improve first‑time‑right delivery and Day‑2 readiness.
• Execute CRM alliance functions: navigate deal registration, royalties, relationship mapping and coopetition dynamics to secure preference for Five9 on strategic pursuits.
• Coordinate ISV/Select portfolio vitality with global ISV team on contracting, solution validation/sandboxes and quarterly add/drop decisions to keep the Select portfolio fresh.
• Identify and cultivate empowered partner executive sponsors; maintain relationship maps (Exec, Field, Solution) and run Diligent for governance, compliance and risk.
• Maintain accurate partner‑influenced/sourced forecasts, publish quarterly KPIs and insights, and contribute to program improvements and global playbooks.
• Work closely with Sales, RevOps, Legal, Product, Marketing and Customer Success to remove friction and keep timelines on track.

Success Metrics (KPIs)

• Partner‑influenced ACV closed and partner‑sourced pipeline (quarterly).
• CIP partners in EMEA.
• Attach‑rate of WEM/Select on new logos; renewal/expansion ACV for WEM.
• Number of Power‑of‑3 wins; number of CIP certifications live in region.
• AI practice output: TQLs, SAOs, and AI‑influenced ACV.
• Regional new‑logo growth and revenue mix outside the US.

Qualifications

• Must have: 10+ years in alliances/channel/partner sales within enterprise SaaS; 5+ years covering EMEA markets.
• Proven success co‑selling and co‑delivering with GSIs and ISVs; hands‑on with deal desks and late‑stage execution.
• Working knowledge of CCaaS/CX, WEM (WFM/AQM), and AI‑assisted contact center solutions.
• Comfort with CRM ecosystems (Salesforce, ServiceNow, Microsoft, Zendesk) including deal registration and royalty mechanics.
• Program‑building experience: certifications/enablement, QBR/JBP rigor, pipeline governance.
• Strong commercial acumen (margins, discounts, resell mechanics) and stakeholder management across Sales, Product, RevOps and Legal.
• Fluent in English; additional European language (DE/FR/ES/IT or others) highly preferred.
• Based in EU/UK with right to work; willing to travel 30‑40 %.

Nice‑to‑have

• Experience launching partner AI practices (enablement, GTM reporting) and tracking TQL/SAO.
• Work with hyperscaler marketplaces and multi‑party incentive designs.
• Familiarity with GDPR and public‑sector procurement frameworks in key EMEA markets.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We are an equal opportunity employer.