Head of Retail & Customer Experience

Cubitts; Greater London; On-site; GBP 73,000; Full time

Job summary

A UK optical retailer is seeking a passionate Head of Retail to lead its team across 18 stores in the UK. This permanent, full-time role involves creating a customer-centric culture and overseeing the retail support team. The ideal candidate will manage the store portfolio, drive customer relations, and ensure professional standards are met, contributing significantly to the company's performance and profitability. Attractive benefits and a competitive salary are offered.

Benefits

Complimentary spectacles and eye examinations

Generous discounts

Option to buy and sell holiday

Paid time for important life moments

Annual season ticket loan

Cycle to work scheme

Life assurance

Business Skills Training

Qualifications

• Proactive and energetic, enjoys working independently.
• Experience with new store openings and identifying locations.
• Proven success in developing teams and managing performance.

Responsibilities

• Lead and shape the Store Portfolio and retail support team.
• Create a customer-centric culture and ensure team engagement.
• Manage budgets, P&L, and ensure compliance with brand standards.

Skills

Excellent communication

Team leadership

Customer focus

Analytical skills

Influencing and collaboration

Job description

A UK optical retailer is seeking a passionate Head of Retail to lead its team across 18 stores in the UK. This permanent, full-time role involves creating a customer-centric culture and overseeing the retail support team. The ideal candidate will manage the store portfolio, drive customer relations, and ensure professional standards are met, contributing significantly to the company's performance and profitability. Attractive benefits and a competitive salary are offered.