Head of Repairs & Planned Services

Ocean Housing Group Ltd; St. Austell; On-site; GBP 50,000 - 70,000; Full time

Job summary

A community-focused housing provider in St. Austell seeks a dynamic Head of Repairs & Planned Services to lead high-quality maintenance operations. The ideal candidate has extensive experience in property maintenance and a proven success in service transformation. Responsibilities include managing in-house trades, driving service improvements, and collaborating with leadership to ensure a customer-focused approach. Offering a competitive role with a focus on safety and quality in homes.

Qualifications

• Senior-level experience in property maintenance.
• Proven track record of delivering service transformation.
• Experience leading high-performing teams.

Responsibilities

• Lead in-house trades teams in repairs and maintenance services.
• Drive service improvements and ensure homes are safe.
• Collaborate with Executive Director and present to the Board.

Skills

Leadership in property maintenance

Service transformation experience

Strong communication skills

Problem-solving ability

Customer service focus

Job description

Overview

Our vision is to be an innovative provider of quality homes and services, with residents at the heart of Ocean, and Ocean at the heart of the community.

Ocean Housing manages 4,500 homes, supporting thousands of families, and we’re committed to making a real contribution to Cornwall’s housing, with our ambitious plans to develop more homes whilst ensuring the safety, quality and energy efficiency of our existing homes and improving our customer offer.

To help us deliver on our ambitions, we are seeking to appoint a Head of Repairs & Planned Services. This is a pivotal leadership role within our Property Services team, responsible for ensuring the delivery of high-quality, efficient, and customer-focused repairs and planned maintenance services, including damp, mould, and condensation management. You will lead our in-house trades teams, drive service improvements, and ensure our homes are safe, well-maintained, and fit for the future.

You’ll work closely with the Executive Director of Property Services, present to Board as required and be part of our Group leadership team, working to deliver Ocean’s strategic priorities. This includes managing performance, budgets, compliance, and innovation across the service, while fostering a culture of continuous improvement and customer excellence.

Responsibilities

Lead in-house trades teams; deliver high-quality, efficient, and customer-focused repairs and planned maintenance services, including damp, mould, and condensation management. Drive service improvements and ensure homes are safe, well-maintained, and fit for the future. Collaborate with the Executive Director of Property Services, present to the Board as required, and contribute as part of the Group leadership team to deliver Ocean’s strategic priorities. Manage performance, budgets, compliance, and innovation across the service, fostering a culture of continuous improvement and customer excellence.

Qualifications

We’re looking for a dynamic and inspirational leader with senior-level experience in property maintenance, who has led a DLO. You’ll bring a proven track record of delivering service transformation and leading high-performing teams. You’ll be a strong communicator, collaborator, and problem solver, with a passion for delivering outstanding customer service and driving positive change.

Ocean is committed to creating a culture of inclusivity and belonging. As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the person specification for this position and would like to be considered under this scheme, please state this in your application.

How to apply

For more information on this position, please click Apply or contact our search partner Chantelle Harris, 07384 460 191 or Alex Hayes, 07586 715 843 at Gatenby Sanderson for a confidential conversation.

Closing date: 7th October 2025