Head of Operations & Infrastructure Support Services

SRUC; City of Edinburgh; Hybrid; GBP 150,000 - 200,000; Full time

Job summary

A leading education and consultancy organization in Edinburgh is seeking a Head of Operations (Infrastructure & Support Services). This role involves overseeing the infrastructure team and IT support, ensuring seamless delivery of essential systems. Responsibilities include the management of infrastructure systems, network performance, and adherence to ITIL best practices. Join a forward-thinking organization offering flexible working patterns, enhanced pension contributions, and a commitment to diversity and equality.

Benefits

Generous annual leave

Enhanced pension contributions

Cycle to work scheme

Discounted RAC Membership

Generous family leave

Flexible working patterns

Tailored investment in learning and development

Responsibilities

• Lead infrastructure team and IT support function.
• Ensure performance, capacity, and availability of systems.
• Develop and manage systems in line with ITIL best practice.

Job description

About the team

SRUC’s information & Digital Services Group (IDS) provides and manages the information technology, digital systems and information security services that support SRUC’s core activities — including teaching, learning, research, professional consultancy and administration services.

About the opportunity

Reporting to the Head of Information and Digital Services, the Head of Operations (Infrastructure & Support Services) is responsible for leading both the infrastructure team and the IT support function, ensuring seamless delivery of core systems and responsive 1st and 2nd line support. This will include the design, development, support, and management of SRUC’s infrastructure systems, networks, endpoints and audio visual systems to ensure that the systems deliver business‑agreed levels of performance, capacity, availability, security and resilience.

The postholder will ensure that infrastructure and support services meet business‑agreed levels of performance, availability, user experience and user satisfaction in line with ITIL best practice.

The postholder will work in strategic partnership with the IDS Leadership Team to develop, deliver and support the current and future architecture and operations of SRUC systems, duties will include analysis/research, teaching/learning support, service delivery and line management of a team of IT professionals.

Full details of the responsibilities and requirements of this role can be found in the Job Particulars document which you must read before applying.

Closing date

1st February 2026

Eligibility for Sponsorship

For the purposes of sponsorship, this role may be eligible for sponsorship depending on candidate circumstances.

Why work for SRUC?

• Generous annual leave
• Enhanced pension contributions (5% employee and 10% employer)
• Cycle to work scheme
• Discounted RAC Membership
• Generous family leave
• Flexible working patterns
• Hybrid working solutions (in some areas)
• Tailored investment in and individuals' learning and development

How to Apply

Please complete an online application form by pressing “apply”.

About SRUC

SRUC Leading the way in Agricultural and Rural Research, Education & Consultancy.

SRUC is committed to valuing Diversity, advancing Equality and respecting Human Rights throughout the organisation and encouraging applications from disabled people using the “Disability Confident Employer” symbol. SRUC is a member of the Athena SWAN charter.

SRUC. A Charitable company limited by guarantee, SC003712. Registered in Scotland No SC103046