Head of Operations

Delphi Care Solutions Ltd; Stevenage; On-site; GBP 80,000 - 85,000; Full time

Job summary

A leading care organization in the UK is seeking a Head of Operations to oversee adult and children's services. The role involves strategic leadership, regulatory compliance, and financial oversight within a dynamic environment that promotes a person-centred ethos. The ideal candidate has substantial experience in senior leadership in social care, particularly in CQC/OfSTED compliance. The package includes a salary of £80,000 - £85,000 and additional benefits, with opportunities for career progression.

Benefits

Private healthcare

Pension

Career progression opportunities

Opportunity for international work

Qualifications

• 5+ years in senior leadership within social care.
• Deep expertise in CQC/OfSTED frameworks with prior inspector experience.
• Proven success in regulatory improvement and service expansion.

Responsibilities

• Define and execute operational vision for services.
• Act as Nominated Individual for CQC and ensure regulatory readiness.
• Manage multi-million-pound budgets for quality enhancement.

Skills

CQC/OfSTED compliance

Performance improvement

Budget management

Mentoring and leadership

Education

NVQ Level 7 or MBA in health/social care management

Job description

Head of Operations - Adult & Children's Services

Stevenage, Hertfordshire

£80,000 - £85,000 + Benefits

Permanent, Full-Time

40 Hours per week

Responsible To: Operations Director

Responsible For: Regional Managers, Registered Managers, Senior Education Managers

Are You Ready to Lead a Multinational Care Provider to New Heights?

Are you an accomplished social care leader with a proven track record in driving operational excellence across multi-site services and previous regulatory inspectorate experience? Do you thrive in ensuring either CQC or Ofsted compliance while spearheading growth in complex care provision? If so, this high-impact leadership role with a multinational care provider could be your next career-defining move.

Why Join This Organisation?

Our client is a market-leading care group specialising in learning disabilities, autism, and complex needs across children and adults. With a person-centred ethos, they deliver residential care, supported living, and education services that empower individuals to live fulfilling lives. As they expand, they seek a Head of Operations to support the Operations Director and ensure regulatory excellence, operational efficiency, and sustainable growth.

Reputation: Known for outstanding CQC/OfSTED ratings and innovative care models.

Scale: Multiple sites across the UK, with ambitious expansion plans.

Culture: A supportive, dynamic environment where leaders thrive.

Key Responsibilities

Strategic Leadership:

• Define and execute the operational vision for adult and children's services, aligning with CQC/OfSTED standards
• Drive performance improvement through audits, data analysis, and change initiatives
• Lead large-scale transformation projects—from service redesign to new regulatory frameworks
  
  

Regulatory Compliance:

• Act as the Nominated Individual (CQC) and ensure OfSTED readiness across children's services
• Embed a culture of continuous improvement across multiple services
  
  

Operational & Financial Oversight:

• Manage multi-million-pound budgets, optimising costs while enhancing care quality
• Lead business growth strategies, including mergers, acquisitions, and new service development
  
  

Team & Stakeholder Management:

• Mentor Regional Managers, Registered Managers, and Senior Education Leads
• Forge partnerships with local authorities, ICBs, and safeguarding teams
  
  

Requirements

Essential Experience:

• 5+ years in senior leadership (e.g., Operations Director, Regional Manager) within social care
• Deep expertise in CQC/OfSTED frameworks (prior inspector experience is essential)
• Proven success in service expansion, turnaround, or regulatory improvement
• Strong financial acumen (budgeting, forecasting, ROI analysis)
• Background in learning disabilities/complex care (adults & children)
• Qualifications in health/social care management (e.g., NVQ Level 7, MBA)
  
  

Benefits

£80,000 - £85,000 (negotiable for exceptional candidates).

Private healthcare and pension.

Career progression opportunities.

Opportunity for international work within the organisation.

Inclusive, values-driven culture with strong SMT support.

Apply Now!

If you're ready to lead transformative change in social care, do submit your CV today through this job advert. For a confidential discussion and full job description, contact Mo Da-Silva - [e-mail] I ️0115 648 6223