Head of Operations

Delphi Care Solutions; Stevenage; On-site; GBP 80,000 - 85,000; Full time

Job summary

A leading care provider is seeking a Head of Operations in Stevenage to lead transformative changes in their adult and children's services. This role involves strategic leadership, managing compliance with CQC/Ofsted standards, and overseeing financial operations. The ideal candidate has over 5 years in senior leadership roles and experience with regulatory inspection. Attractive compensation and benefits include private healthcare and opportunities for career progression.

Benefits

Private healthcare

Pension

Career progression opportunities

International work opportunities

Values-driven culture with strong SMT support

Qualifications

• 5+ years in senior leadership roles within social care.
• Experience as a current or former CQC/Ofsted Inspector.
• Proven track record in service expansion and regulatory improvement.

Responsibilities

• Define and execute the operational vision for the services.
• Drive performance improvement through audits and analytics.
• Manage multi-million-pound budgets while enhancing quality of care.

Skills

CQC/Ofsted compliance

Financial acumen

Leadership

Data analysis

Regulatory experience

Education

Qualifications in health/social care management (e.g., NVQ Level 7, MBA)

Job description

Head of Operations – Adult & Children’s Services
Stevenage, Hertfordshire

£80,000 - £85,000 + Benefits

Permanent, Full-Time

40 Hours per week

Responsible To: Operations Director

Responsible For: Regional Managers, Registered Managers, Senior Education Managers

Are You Ready to Lead a Multinational Care Provider to New Heights?

Are you an accomplished social care leader with a proven track record in driving operational excellence across multi-site services and previous regulatory inspectorate experience?Do you thrive in ensuringeither CQC or Ofsted compliancewhile spearheading growth in complex care provision? If so, thishigh-impact leadership rolewith amultinational care providercould be your next career-defining move.

Why Join This Organisation?

Our client is amarket-leading care groupspecialising inlearning disabilities, autism, and complex needsacrosschildren and adults. With aperson-centred ethos, they deliverresidential care, supported living, and education servicesthat empower individuals to live fulfilling lives. As they expand, they seek aHead of Operationsto support the Operations Director and ensureregulatory excellence, operational efficiency, and sustainable growth.

Reputation:Known foroutstanding CQC/OfSTED ratingsandinnovative care models.

Scale:Multiple sites across the UK, withambitious expansion plans.

Culture:Asupportive, dynamic environmentwhere leaders thrive.

Key Responsibilities

Strategic Leadership:

· Define and execute theoperational visionfor adult and children’s services, aligning with CQC/OfSTED standards.

· Driveperformance improvementthrough audits, data analysis, and change initiatives.

· Leadlarge-scale transformation projects—fromservice redesigntonew regulatory frameworks

Regulatory Compliance:

· Act as theNominated Individual (CQC)and ensureOfSTED readinessacross children’s services.

· Embed aculture of continuous improvementacross multiple services.

Operational & Financial Oversight:

· Managemulti-million-pound budgets, optimising costs whileenhancing care quality

· Leadbusiness growth strategies, including mergers, acquisitions, and new service development.

Team & Stakeholder Management:

· MentorRegional Managers, Registered Managers, and Senior Education Leads.

· Forge partnerships withlocal authorities, ICBs, and safeguarding teams.

Essential Experience:

· 5+ years in senior leadership(e.g., Operations Director, Regional Manager) withinsocial care.

· Current or Ex CQC/OfSTED Inspector experience (Essential).

· Proven success inservice expansion, turnaround, or regulatory improvement.

· Strongfinancial acumen(budgeting, forecasting, ROI analysis).

· Background inlearning disabilities/complex care(adults & children).

· Qualifications inhealth/social care management(e.g., NVQ Level 7, MBA)

£80,000 - £85,000(negotiable for exceptional candidates).
Private healthcare and pension.
Career progressionopportunities.
Opportunity for international work within the organisation.
Inclusive, values-driven culturewith strong SMT support.

Apply Now!

If you’re ready tolead transformative changein social care, do submit your CV today through this job advert. For a confidential discussion and full job description, contactMo Da-Silva- [e-mail] I ️0115 648 6223